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Beware the culture shock of coming back to Russia

Moscow has huge advantages, most notably its tax system.

A flat income tax rate of just 13% is "great for attracting top staff globally, but red tape issues - visas, work permits etc - sometimes encourage individuals to look at other markets" says Nick Rees, country director for Russia at global recruitment firm SThree.

However, if the low tax rate is a plus, another factor can be a minus: expatriates and Russians who've worked abroad can find the culture shock upon returning a real struggle to deal with.

Selivanona-Shoff, partner at international search firm Heidrick & Struggles says: "It depends whether candidates can use (this international experience) to adjust to Russian reality if they return. In the Russian corporate world there are examples at both junior and senior levels of individuals finding it very difficult."

Ms Selivanova-Shoff spells out what she means by 'difficult': "People in Russia think nothing about cancelling meetings at the last minute, or keeping you waiting for two hours without a word of explanation. It can be incredibly frustrating. Anyone working in the financial services sector in Moscow needs to learn to be very patient. If you think you can change these accepted patterns of behaviour, you will get very frustrated indeed."

Russians who have been out of the country for 15 years and who now want to come back following the financial crisis, need to be particularly aware of the pitfalls of 'coming home.'

Expat Arrivals, a website around the experience waiting for expats in Russia, points to a host of potential issues. "In business.......service can be absolutely shocking. It is not uncommon to be greeted by a shop assistant with the word 'Speak!" The general attitude is that if you don't like it, you can go somewhere else."

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AUTHORDina Medland Insider Comment
  • Ni
    NickRees
    2 April 2012

    I agree with a lot of replies here - it would be quite interesting to find what people find frustrating working in Russia.

    I think that there are FAR more positives than negatives as I mainly just ignore or accept the negative - things like traffic issues, polution, red-tape. When I say "ignore", I mean that I don't let it get to me.

    The benefits of being here are far more numerous than the disadvantages, unless people are lazy and just want to make a "quick buck".

    I actually like going into a shop and not having someone chase me around trying to sell me something on because he/she will make more commission on that item than other items.

    I also feel that service levels in good bars and restaurants in Moscow are FAR higher than in UK and US. That might surprise some, but I honestly believe it. Ok, complaints don't get dealt with well, but the basic service in the good places really makes me smile.

    Finally, regardless of how much I try to tell people abroad how wonderful Russia is, I'm still glad to see that there are so many ignorant people around. It keeps Russia more exclusive to the people who actually deserve to live here!

  • Ar
    Artem
    1 December 2011

    Knowing both sides of financial market business (Europe and Russia) I personally disagree. I guess the major reason why writer is frustrated with RU people is that they consider her as not important person having lower priority. If you go back don't expect that people will look at you as it was in 90th. Now a lot of pepole fed up with expats who think that they are smarter than local people.

  • Vi
    Vinu
    1 December 2011

    I second the fake smile, In the west I think and especially in Scotland where I live (50 miles north of Edinburgh) I see that as I approach a cash till the small monitor displaying '' Smile at the customer and say Hi''.............................. You need a computer to tell u to smile ?!???!???!??? how fake

  • Ma
    Maria
    1 December 2011

    The above article has little re pitfalls of "coming home" unfortunately. It would be great to know more of the experiences in the corporates and financial institutions. General communication patterns of the shop assistants are secondary I'd thought.

  • Yu
    Yury
    1 December 2011

    Generalization is a beloved tool of people not deep in the topic. So despite the fact that so called russian attitude to business meetings (for example) can be easily found during your trip I would not generalize at all. Every time is a case-by-case issue and I personally often meet a lot of representatives of "culturally developed nations" working in finance in Moscow who in fact are so rude and unprofessional that are not even worth to be mentioned anywhere else except current paragraph. Ethics and standards of professional conduct have no fartherland they are global, so it is just problem of a single person who is unaware about them. And he or she can be from any country. And one more thing: Russia is not a jungle anymore, or say it is stll jungle, but monkeys already have powerful M16 and any fellow thinking he is more skilled in shooting just because his grandfarther practiced in Sherwood Forest will for sure be killed in new Russian jungle.

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