Please describe to me a situation when you have helped a colleague who was in trouble. What was the situation and how did you try to tackle it?

And the answer was:

The candidate said: "There was a time when James, the sales manager, came to me with a

problem about his sales performance. He asked for some advice, so I tried to be supportive and make some suggestions. I also helped him on some client meetings. And, over the course of the next few months, he listened to my advice and managed to bring his performance up to satisfactory levels again."