What, exactly, is wrong with my CV (4)?
I've got 21 years' experience in technology, operations, finance and change management roles in financial services, primarily in investment banks and management consultancies. I'm now looking to move into either cost reduction/programme management roles, or strategic re-engineering within shared services. I've had quite favourable feedback on my CV, but would appreciate feedback on how to improve it.
Visionary leader and strong team builder with a 21-year successful track record in Technology, Operations and Change Management within Financial Services. Facilitated business transformation, expansion, and cost containment by leading the innovative delivery of global strategic change programs across all businesses and support departments. I specialise in the delivery of major complex change programs, typically those that are cross-divisional and/or cross-regional by nature. I have expertise in enhancing performance in global operational and technical infrastructure departments and successfully implementing global cost reduction programs through business process re-engineering, rationalizing, standardizing and centralizing processing, technology retirement, alternative sourcing, location migration, vendor management, staff realignment and upgrading. Very strong analytical, strategic and decision-making capabilities combined with excellent written, oral and interpersonal communications skills.
· IT and Business Strategy
· Leadership & People Management
· Operations Optimization
· Global Program Management & Program Office
· Strategic Change Management & Governance
· Cost Reduction/Financial Management
INDEPENDENT ADVISOR
2007 - Present
Major European investment bank, Global IT Risk Management
Mentoring and assisting Head of IT Risk Regulatory & Audit Support in undertaking his responsibilities and developing the management team through enhanced communications and planning, preparation for regulator's visit, setting up the Regulatory Risk Council and risk control self-assessment model, programme managing risk analysis for creation of alternate sourcing centres of excellence, and mentoring management team
CONSULTANCY FIRM
2006 - 2007
Director and Co-Head, Financial Services Consulting & COO
Responsible for establishing Financial Services/Investment Banking practice and delivering strategy for expansion in London, Hong Kong, Moscow and the Middle East. This is an independent consulting house specialising in strategy, program management, business design and communications & engagement. Took over temporary COO responsibilities for the firm, defined the role and found a replacement.
INDEPENDENT ADVISOR
2002 - 2006
Major European investment bank, Global IT Risk Management
Took over global management responsibilities for established multi-year IT Security Risk Assessment program, improving overall program status from red to green in less than 2 months. Major challenge was sheer size (1,000 staff undertaking 4,000 risk assessments) and complexity of high-profile program covering all businesses across multiple geographies (60 countries), sponsored at board level by the bank's global COO. 97% completion rate exceeded client expectations.
US investment bank, Global IT Infrastructure
Set up Strategic Cost Reduction Program for Global IT Infrastructure spend within the Investment Bank. Identified more than 100 initiatives generating $110 million sustainable runrate savings over 15 months through new technology initiatives and process re-engineering. Particular focus was on financial processes, infrastructure strategy and major technology transformation programs.
US investment bank, European COO's Office
Responsible for setting up and monitoring a Strategic Cost Reduction Program to deliver significant cost effectiveness throughout the organization, with particular focus on Operations, Technology, Procurement, Program Management, Alternative Sourcing options and Organizational Restructuring. Exceeded global target of initiating projects generating more than $200 million savings.
Commissioned by Investment Banking Division (IBD) to undertake a strategic review of their operation by defining strategic architecture (business, applications and data); validated annual portfolio of work; set out a global migration plan; formally defined a program of change.
Reviewed problematic PeopleSoft ERP implementation and its ongoing usage on behalf of HR, Finance and IT as a precursor to upgrading to the latest release and rolling out additional modules.
Major European investment bank
1998 - 2002
Director (Senior Vice President), FA&O Business Strategy
Created the Business Strategy department to develop a more strategic and innovative culture across the bank's 11,000-support organization. Defined the Firm's global IT strategy. Undertook assessment of Alternative Sourcing options via the set up of a joint venture processing utility.
Head of Global Operations Strategic Change Management
Responsibilities included planning, designing and leading change, and managing the major re-engineering programs required for that change to be implemented in a 2,500-person organization
· Created, managed and established from scratch a 100+ strong project department to implement strategic change programs for Global Operations.
· Managed a $50 million annual spend on change projects (excluding IT costs) and 40+ major global projects, some with a $10 million individual multi-year spend. In addition set the strategic direction for Operations IT and approved their $55 million annual spend
· Set out a Global Operations strategy with the aim to be the 'Provider of Choice' for Operations services
· Created 8 major back-office process re-engineering change programs designed to increase or maximize 'straight through processing'; rationalize, standardize and centralize processing; retire redundant technology; migrate to optimal locations; and explore sourcing alternatives
· Implemented global projects e.g. Asset Servicing, Reconciliations & Investigations, Reference Data, OTC, Equity Finance, FX, Money Markets, Syndicated Loans, Benchmarking etc.
· Set up a Program Office to report and track progress (project and benefits), define and monitor technology, and for governance and prioritization of book of work
· Created a Market Initiatives function to work as a pressure group for change, shaping and influencing the external marketplace and feeding that back internally
US Investment bank
1993 - 1998
Director of Strategy & Planning, Office of the Chairman
Provided internal consultancy to European CAO and Chairman for key cross divisional initiatives including: reviewed European IT; designed and implemented the European Disaster Recovery/Business Continuity plan; set up a benchmarking model and defined KPIs for efficiency of all support areas; and restructured, re-directed and interim managed Purchasing & Corporate Services.
Director of Technology Management
Chief of Staff/CAO for Head of European Technology. Responsible for: budget; headcount; restructuring; negotiating a $3m pa saving with software house; acting as trouble-shooter overseeing numerous critical projects and departments; and setting up technology graduate recruitment program.
MANAGEMENT CONSULTANCY FIRM
1990 - 1993
Senior Consultant
Business and IT Consultant specialising in securities and banking sectors.
SYSTEMS PROVIDER
1986 - 1990
Fixed Income Products Manager
Managed a group of 25 programmers developing and supporting Fixed Income front and back office systems. Responsible for the sales and marketing of systems to Gilt and Eurobond dealers, Money Markets & Treasury functions, Wholesale Banks & Discount Houses.
INFORMATION SYSTEMS PROVIDER
1983 - 1986
Lecturer
Responsible for designing and running courses for computer staff across a full range of systems expertise and languages.
EDUCATION AND INTERESTS
University of Leeds - Research towards a Ph.D. in Mathematical Logic, 1980 - 1983
M.Sc. Mathematical Logic, University of Leeds, 1980
University of Bristol B.Sc. (Hons.) Mathematics, 1979
If you want to get in touch with this candidate (or to hire him), please email him at <a href="mailto:dee@thehairforce.co.uk"dee@thehairforce.co.uk . If you want to submit your CV to be reviewed on the site, please email <a href="mailto:editor@efinancialcareers.com"editor@efinancialcareers.com.
