Job Description

Transport Executive - Rail

Overview

Are you passionate about travel and delivering exceptional customer experiences? Do you thrive in a fast-paced, detail-oriented environment? We are seeking a dynamic Transport Executive - Rail to join this dedicated Transport team. In this role, you will play a pivotal part in ensuring seamless rail arrangements for our customers, collaborating with internal teams and external suppliers to deliver a first-class travel experience.

Benefits

• Salary up to £28,500 depending on experience
• Full-time; Hours 9-5.30pm
• 33 days holiday per year, including bank holidays
• Buy/Sell Holiday Scheme
• Group Personal Pension Plan
• Healthcare
• Dental care cover Plus many more

Responsibilities

• Confirm and coordinate rail journey arrangements within strict deadlines, ensuring accuracy and efficiency.
• Proactively address availability issues, providing alternative solutions and keeping all stakeholders informed.
• Manage travel disruptions to ensure customers reach their destinations with minimal inconvenience.
• Build and maintain strong relationships with suppliers, with full training provided.
• Collaborate with internal teams to align ground arrangements, such as transfers and regional connections, with rail schedules.
• Communicate effectively with suppliers, tour managers, and internal departments to ensure a seamless customer experience.
• Respond to customer requests for holiday amendments within tight timeframes while maintaining exceptional service standards.
• Contribute to team objectives and support colleagues in achieving shared goals.

Qualifications

• Proven experience in a high-volume, fast-paced, customer-focused environment with a strong emphasis on service excellence.
• The ability to work under pressure and meet strict deadlines while maintaining exceptional attention to detail.
• A strong interest in travel and solid geographical knowledge.
• Excellent written and verbal communication skills, with a clear and concise approach.
• Strong numeracy skills and a methodical, organized approach to work.
• A collaborative mindset and the ability to thrive as part of a team.

We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.

Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.

http://www.charterhouserecruitment.co.uk/privacy-notice/

INDCH