Senior Manager, Country Technology
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
As a business partner, the Senior Manager, Country Technology is mainly responsible for managing and delivering the Bank's Technology services for RPBWM (Retail, Private banking and Wealth management), supporting the business activities across the Business segments. The responsibility of the Senior Manager, Country Technology also includes ensuring full compliance with all Country and Group policies (consistent in execution), statutory regulations, local banking laws, anti-money laundering regulations and industry practices.
The Senior Manager, Country Technology takes ownership of country/regional business engagement and communication to influence and drive future technology agenda for country/region in alignment with Group Technology strategy orchestrating seamless support from all technology players to ensure delivery of the best technology solutions in time, within budget, with least risks and highest service continuity. Strategy
Develop client related technology service strategies to enhance revenue potential and improve utilisation of current service provisions
Involve and play pivotal role in investment decisions and PAR / PED authorisations
Understand and contribute to country / region's business strategy and communicate country/regional business direction to Group Technology. Influence Group Technology to ensure that approved business plans have matching technology investment plans available for business investment committee evaluation. Business
Ensuring that all technology service needs are addressed, regardless of type, to comply with any prevailing SLAs and/or reasonable expectations of country/region's businesses.
Reviewing progress of Group Technology service improvement initiatives for the country/region, escalating and contributing ideas as appropriate;
Ensure adequate capacity plan is in place to meet business growth and transformative projects
Provide steer in major Business driven projects to ensure minimum manual hand-off processes with good Technology service metrics (Delivery timeline, Business Benefits metrics etc)
Work with relevant stakeholders to enhance client experience vide changes and introduction of new technologies and innovation to enhance revenue potential
Facilitate/coordinate business-facing forums (where required) and involve the relevant Group Technology personnel. Ensure suitable executive forum representation of Country Management Team, Country Operations Risk Committee (CRC), major initiative country implementation and project steering committees. Processes
Ensure that the Group Technology change management process caters for all country change needs, and that any complementary in-country/regional approval processes are confirmed with Group Technology.
For incidents having significant business impact, support the problem/incident management process which is owned by Group Technology. This will mainly involve the communication/escalation to business management of service impact, recovery process, root cause, and mitigating actions, and communication back to Group Technology of business concerns.
Implement policies and procedures for the country with guidance from Group policies and procedures
Ensure operational disciplines such as capacity and risk management are well embedded, measured and tracked
Drive continuous improvements in Productivity and Cost Efficiencies
Be accountable for all Technology services supported by internal and external service providers
Ensure appropriate governance of End User Computing Applications used by T&I
Ensure high security and protection of the Bank's, Client information & assets
Streamline and digitize end-to-end processes to reduce manual hand-off, reduce risk and improve client/customer service collaborating with relevant stakeholders
Measure and improve business satisfaction with overall Group Technology service on a regular basis. Feedback to be channelled into Group Technology management for improvement planning. Also ensuring Country/Regional business awareness of Group Technology plans accordingly. People and Talent
Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
Employ, engage and retain high quality (skill and experienced) people to deliver its obligations.
Ensure the provision of ongoing training and development; ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risks.
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind
Based on the scale of services between country/region business and Group Technology, the extent and profile of resource in the CTM team shall vary. Each CTM shall determine this resource profile with the GT matrix accordingly and confirm such plans with the CIO. As this is a significant customer-facing Group Technology role, the 'value add' of the CTM function will be assessed on a regular basis through country business and Group Technology feedback, and resourcing levels, skills, and focus be reviewed/adjusted accordingly. Risk Management
Facilitating the evolution and agreement of balanced business risk and commercial service level agreements between business groups and Group Technology;
Ensure that country/ region's exposure to each form of technology risk is understood and managed. Ensure regulator and external audit 2-way communication, submission requirements and reporting needs are met by Group Technology to address any such legal and compliance expectations. Provide resource to complement Group Technology model as needed.
Oversight of Technology and Information Security Risks in the region. In line with in-country cyber R & R issued by CISO. Work closely with the first line owner for Information, Communication and Security Risk in the country.
Ensure Country/Region adheres to Internal and External Sourcing Policies and Procedures related to Technology
Effective management of all Technology risks including reporting high or very high rated risks based on Group materiality thresholds to the relevant Risk Committees
Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
As required, act as the first line risk owner under the Group's risk management framework at the appropriate level, e.g. Country
Ensure all necessary external legal and regulatory controls are in place from initial migration through service provisioning for Technology
Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Group's ability to remain within risk appetite.
Responsible for business continuity planning for the country/region and plans in sync with the GSSCs
Ensure risk metrics are actively reviewed along with the Risk & Control Function
Ensure risks associated with acquisition and integration activities are well documented and addressed
Ensuring that Group Technology responds to all forms of end-to-end country/regional business technology risk needs, including all audit, local regulatory, compliance, DR, BCP technology component, obsolescence, virus susceptibility and security needs. This includes the coordination of penetration testing conducted by GIS or external parties for internet-based systems to comply with local regulatory requirements. Escalate material technology risks to Group Technology for TNFRC attention as appropriate. Governance
Support the CIO to implement group policies and procedures in the region
Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
Ensure adequate change management process is in place to govern Technology Change Management as well as Project Change Management
Establish and maintain rigor in monitoring performance against budgets
Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, remaining within risk appetite
Ensure adequate oversight is given to acquisition and integration activities
Ensure a clear strategy is devised to achieve the fair dealing and fair accountability outcomes which are clearly communicated to all T&I staff
Fully accountable and own regulatory audit/inspections on Technology teams in region as well as in offshore service centres
Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture. Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key Stakeholders Internal
Business - Direct interaction with Country Management Team (CMT) and direct reports to discuss strategic initiatives, contribute to business strategy and communication of Group Technology strategy and initiatives
Risk Committee (CRC)
Legal and Compliance (regulators)
Strategic Sourcing and Vendor Management
Group Systems Development - on roadmap, new initiatives & project status, local implementations
Group Technology Production Services - on run matters and status, problem and change management
Group Technology Finance
Group Technology Project Management Office External
Local regulators and other government departments/officials
Industry partners, Banking Associations, etc
Relevant Exchange and Cyber Security Forum
Relevant banking associations
Local software and hardware vendors Other Responsibilities
Embed Here for good and Group's brand and values in the ASA T&I team,
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Responsible for building a culture of good conduct. Our Ideal Candidate
Strong interpersonal skills.
Strong technical skills.
Service Management skills and techniques.
Strong applications skills.
Strong knowledge of market information systems and services.
Knowledge of Banking Products.
Strong understanding of telecommunications.
Strong will to achieve business objectives.
Project Management skills.
Flexible, innovative and motivated.
Negotiation and vendor management skills.
Good understanding of Business Requirements, Group Principles and Policies, and statements of Best Practice
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages .