Collector, Field Collection Collector, Field Collection …

Standard Chartered Bank
in Ho Chi Minh City, Thanh Pho Ho Chi Minh, Vietnam
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank
in Ho Chi Minh City, Thanh Pho Ho Chi Minh, Vietnam
Permanent, Full time
Be the first to apply
Competitive
Standard Chartered Bank
Collector, Field Collection
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


The Role Responsibilities & Our Ideal Candidate
  • Perform call dunning activities or field visits to delinquent customers requesting for repayments.
  • Accountable for ensuring proper and effective field collection actions are taken against delinquent non-contactable accounts in order to achieve daily, weekly & monthly collections targets.
  • Sending reminder letters, postcards, facsimile notices, telegram to customers who are unable to be located.
  • Responsible for working expeditiously on all accounts assigned and updating collection diaries in the collections tracking reports.
  • Following up the result of all collections activities which have been done to see how it is successful.
  • Following up customers' requirement e.g. waiving interest or penalty fee, changing address etc.
  • Responsible for escalating and reporting any complaints and fraudulent cases to supervisors at the earliest instance.
  • Responsible for escalating any potential variances to collections targets, to supervisors.
  • Responsible for providing feedback, observations and intelligence on delinquency trends and customer behaviours to supervisors and collections management, on a timely basis.
  • Having solution to help customers' problem with obtaining reasonable outcome to the bank.
  • Monitoring and reporting suspicious case of fraud or any sign of risk occur
  • Monitoring and reporting suspicious money laundering transaction/activities to Country MLPO
  • Handling daily report of delinquent accounts which have been called or visited to report the result of those activities to Collection Head.
  • Responsible for maintaining the professional image of SCB through compliance with the guidelines specified in the, Bank's Code of Conduct/Collectors' Code of Conduct
  • Ongoing self refresher training on Money Laundering Prevent
  • Accountable for complying with the Bank's compulsory training curriculum and additional development programs. Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Maintaining professional contact through customer.
  • Internal relevant parties

Apply now to join the Bank for those with big career ambitions.
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