BPA Business Readiness Analyst

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Contract type: Permanent
Location: Alderley Park
Working style: Hybrid 50% home/office based
Closing date: TBC

We're looking for a proactive and analytical Business Readiness Analyst to join our growing Bulk Purchase Annuity (BPA) Operations team.

This role plays a critical part in ensuring BPA buy-out schemes transition smoothly into ongoing administration. You'll work across business, operational and technology teams to analyse customer journeys, assess operational readiness, coordinate user acceptance testing (UAT), and help deliver excellent customer outcomes.

As Royal London's BPA business continues to grow, you'll have the opportunity to influence new processes, enhance customer experiences and support the successful delivery of complex buy-out transitions in a highly collaborative environment.

About the role

• Analysing and mapping end-to-end BPA customer journeys from buy-out transition through to ongoing policy servicing.
• Defining and coordinating User Acceptance Testing (UAT) for new schemes, system changes and operational enhancements.
• Identifying risks, operational gaps and opportunities to improve customer and business outcomes.
• Creating test scenarios, acceptance criteria and validating system and process changes.
• Supporting buy-out readiness and providing assurance ahead of scheme go-live.
• Working closely with BPA Operations, Change, IT, Data, Implementation and third-party partners.
• Monitoring testing outcomes, managing defects and ensuring issues are resolved effectively.
• Supporting governance, audit and control activities through robust documentation and evidence gathering.

About you

• Experience in defined benefit pensions, financial services or an operational change environment.

• Experience of customer journey mapping and process improvement.
• Knowledge of User Acceptance Testing (UAT), including test planning, execution and defect management.
• Understanding of data migration, validation and reconciliation processes.
• A good understanding of payroll processes, controls and reconciliations.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and a focus on quality.
• Experience working with business stakeholders and cross-functional teams.
• The ability to identify risks and recommend practical solutions.
• Strong communication skills and confidence presenting findings and recommendations.
• A continuous improvement mindset with a focus on delivering positive customer outcomes.

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About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.

Inclusion, diversity and belonging

We're an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.