The Associate plays a vital role in supporting the day-to-day delivery of exceptional client service across Azets Wealth Management. Working closely with advisers, Client Relationship Executives and operational colleagues, the role is responsible for coordinating client activities, progressing new and existing business, maintaining accurate records and ensuring a seamless client experience throughout the financial planning journey.

The successful candidate will act as a key point of contact for clients and providers, help manage workflow efficiently and contribute to the smooth running of the wider team. This is an excellent opportunity for an organised, client-focused individual who enjoys working in a fast-paced environment and wants to build a long-term career within a growing and ambitious wealth management business.

Core Skills

Client Focus

• Is able to communicate professionally with clients to request missing information/deal with basic queries that arise.
• Communicates in a professional and confident manner.
• Puts client service delivery at the forefront, ensuring timely acknowledgement of client queries and escalates as required.
• Able to identify and escalate to senior team members areas of improvement for the future from current working practices.

Technical Excellence

• Clears review queries with reduced assistance and with thought and attention to detail.
• Ability to use key performance software independently with reduced support (Intelliflo, Microsoft Office, Azets Reach, People XD).
• Involved in less complex compliance, beginning to take more responsibility for sections of the work.
• Continues to develop sector specific professional knowledge.
• Increased awareness of upcoming and existing changes in relevant legislation and standards applicable to role.
• Able to spot issues/areas of possible contention or increased risk early in the process and escalate to senior colleagues.
• Reduce recurrence of similar or same review points.
• Able to spot where previous solutions and experience can be applied.

Commitment

• Complies with all departmental and Group wide processes.
• Ensures that work is in line with our vision and values and the overall people strategy.
• Supports others through coaching and sharing knowledge.

Technical Skills

Advanced Administrative and Organisational Skills

• Task Management: Efficiently managing and prioritising a higher volume of administrative tasks.
• Advanced Filing Systems: Implementing and maintaining advanced filing systems for better organisation and retrieval of documents.
• Meeting Coordination: Organising and coordinating meetings, including preparing agendas, taking minutes, and following up on action items.

Document Management and Processing

• Document Preparation: Creating and formatting complex documents, reports, and presentations.
• Data Entry Accuracy: Ensuring high levels of accuracy in data entry and document processing.
• Digital Filing: Managing digital filing systems and ensuring all documents are stored securely and can be easily accessed.

Client and Provider Communication

• Professional Correspondence: Drafting professional emails, letters, and other forms of communication to clients and providers.
• Customer Support: Providing enhanced support to clients, resolving more complex queries and issues efficiently.
• Provider Liaison: Acting as a key point of contact for providers, facilitating smooth communication and issue resolution.

Compliance and Regulatory Support

• Compliance Checks: Performing compliance checks on documents and transactions to ensure adherence to regulatory standards.
• Policy Implementation: Assisting in the implementation of new policies and procedures to meet regulatory requirements.
• KYC and AML Procedures: Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures as required.

Advanced CRM and Software Proficiency

• CRM Systems: Proficient use of CRM systems to manage client information, transactions, and communications.
• Office Software Expertise: Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Data Management Tools: Utilising data management tools for organising, tracking, and analysing data.

Financial and Transaction Processing

• Transaction Logging: Logging and tracking financial transactions accurately in relevant systems.
• Fee and Commission Support: Assisting with the calculation and logging of fees and commissions in the firm's CRM system.
• Reconciliation: Supporting the reconciliation of financial data to ensure accuracy and compliance.

Process Improvement and Efficiency

• Workflow Optimisation: Identifying areas for process improvement and suggesting changes to enhance efficiency.
• Automation Tools: Utilising automation tools to streamline administrative tasks and processes.

Project and Task Coordination

• Project Assistance: Assisting in the coordination of projects, including task delegation, timeline management, and progress tracking.
• Task Coordination: Coordinating tasks among team members to ensure deadlines are met and workloads are balanced.

Advanced Communication Skills

Presentation Preparation: Preparing and assisting with presentations for internal and external stakeholders.

• Stakeholder Communication: Effectively communicating with various stakeholders, including clients, providers, and team members.

Training and Mentoring

• Mentoring Junior Staff: Providing guidance and support to junior administrative staff, helping them develop their skills and knowledge.
• Training Programs: Assisting in the development and delivery of training programs for new employees.

Problem-Solving and Decision-Making

• Issue Resolution: Identifying and resolving administrative and operational issues quickly and effectively.
• Decision-Making: Making informed decisions to improve administrative processes and client service

Professional Development

• Continuous Learning: Staying up to date with industry best practices, new technologies, and regulatory changes.
• Qualifications: Pursuing relevant professional qualifications and certifications to enhance skills and knowledge.

Qualifications

Professional certifications such as CISI (Chartered Institute for Securities & Investment) or similar are desirable.

Essential Experience

• Ability to manage client interactions professionally and confidently.
• Experience in using CRM systems and financial software.
• Accuracy and attention to detail
• Strong analytical and reconciliation skills
• Commercial awareness
• Strong Excel capability
• Ability to build relationships across Operations, Compliance and Advice teams
• A continuous improvement mindset
• Integrity and a strong focus on financial controls