Job Description

• The role will encompass technical adjusting within the Medical Malpractice and Clinical Negligence team within SLS.


• The role is office based with UK travel at times required, in addition intermittent overnight stays may be necessary.


• International travel maybe required in accordance with business needs.

• Receiving and acknowledging new claims.


• Conducting detailed investigations, gathering all required supporting documentation, to include the taking of witness statements, consideration of medical and other records.


• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and coverage, and liability, quantum and future actions.


• Managing a portfolio of liability claims on a cradle to grave basis, these are mainly medical malpractice in nature but can extend to clinical trial claims and some PL, EL and Product claims. Some claims will be international.


• Identifying claim potential to ensure suitable referral, and compliance, with the licensing levels


• Maintaining an awareness of current technical and legal developments with the necessary application to case load.


• Ensuring that all work/correspondence is prioritised and handled proactively.


• Instructing and controlling lawyers, forensic scientists, engineers, medical consultants and other experts as appropriate.


• Preparing case management plans, visiting Insurers, Reinsurers, Claimants and the Insured as required.


• Ensuring all work/correspondence is prioritised and handled effectively


• Ability to be flexible, providing cover for other adjusters as and when required.


• Ability to develop working relationships with existing clients and helping to identify and plan approaches to new clients.


• Contribute to the designated Team productivity and financial targets through effective planning and organization of personal workload.


• Ability to manage WIP and debt.


• Maintaining Client relationships through management and delivery of SLA's and achievement of KPI's, SLA compliance performance at 90%


• Ensuring all Adjusting activities are fully compliant with the company's procedures, published company Technical Claims Handling Guidelines and external regulatory requirements.


• Demonstrating knowledge and/or awareness of FSA procedures and the TCF initiative


• Actively seeking to develop oneself and to take responsibility for your own training and development


• Maintaining awareness of Business Continuity programme and role within it.


• Ability to deliver 3x salary from workload


• Willingness to be trained upon and to handle new lines of business.

• Able to manage a mixed portfolio of Specialist Liability losses within Medical Malpractice/ Clinical Negligence


• An ability to evidence technical excellence in the investigation and handling of Cradle to Grave and Delegated Authority instructions.


• Strong attention to detail.


• A desire to accept responsibility and accountability for the conduct of allocated cases to conclusion, and a positive pro-active approach to service delivery.


• Knowledge of and engagement with Team operational and financial requirements.


• A team player with strong communication and correspondence skills.


• Strong organisational skills.


• Ability to manage, develop and create Client relationships.


• Financially astute, knows how to manage their WIP and debt effectively.


• Behave in a strongly customer focused way at all times to ensure development and maintenance of Client relationships


• Demonstrate personal integrity in a way which is consistent to the company's core values


• Communicate effectively by sharing, listening and exchanging information and knowledge at all levels


• Work within license and refer to colleagues as appropriate


• Build and maintain positive working relationships within own team and across teams breaking down silos


• Demonstrate a solution and action oriented style in order to deliver against targets


• Demonstrate a flexible and resilient operational style


• Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues.


• Excellent customer service & organisational skills.


• Flexibility in travelling

• Demonstrate an enquiring, challenging and objective approach to claims handling


• Project management skills in order to deliver targets within budgets and timescales.


• Dispute and resolution handling skills in order to manage high level customer complaints effectively and proactively.