Job Description




YOUR IMPACT



Are you looking to leverage your knowledge and experience with risk management and client engagement while gaining detailed insights into some of the most substantial regulatory change facing our firm, our clients and our industry in years? The Client Experience Operations is seeking a professional to optimize how the firm identifies, engages and influences its clients through regulatory change, while developing the best practices and infrastructure to effectively manage through future periods of significant change.




OUR IMPACT



The Client Experience Operations team serves as a single point of contact for clients of the firm across the Global Markets business and all regions. The team oversees the strategy and execution of our front to back client experience, partnering with our clients and internal teams to deliver outstanding operational service. A new group within Client Experience Operations, the "Client Regulatory Outreach" team has placed the client at the forefront of industry change, while working across divisions and regions to develop and execute a strategy for engaging with our clients while they navigate the increasingly complex landscape of regulatory change. We work closely with Technology, Legal, Credit Risk, Compliance, and Business Leadership.




HOW YOU WILL FULFILL YOUR POTENTIAL



• Help the firm navigate through regulatory & business driven change by partnering with a number of divisions including Global Markets, Legal, Compliance and Operations to develop the most effective strategy to help clients navigate the demands of new regulations

• Face off to senior stakeholders across the firm and engage with external vendors as you develop and drive each regulation's outreach strategy

• Develop a comprehensive understanding of new regulations and articulate how they affect the industry in a way that resonates with our clients

• Leverage data analytics to gain insight into clients in order optimize our engagement strategies

• Contribute your ideas and propose new solutions while partnering with Technology to develop the infrastructure to effectively manage through future engagements

• Leverage your risk management mind-set to ensure that the processes implemented to engage with clients and solicit data are operationally robust

• Help grow the Client Regulatory Outreach team as it evolves as a broader service for the division and the firm




SKILLS & EXPERIENCE WE'RE LOOKING FOR




BASIC QUALIFICATIONS



• Bachelor's degree with a minimum of 2.5 years of relevant experience

• Self-motivated and proactive team player, who takes ownership and accountability of projects, has strong organizational skills and the ability to effectively manage competing priorities under tight regulatory deadlines

• Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail to help influence decisions and outcomes grounded in data

• Strong communication skills with the ability to develop relationships and engage senior stakeholders across divisions to communicate clearly and concisely at a time of considerable change




PREFERRED QUALIFICATIONS



• Previous experience in the Financial Services industry dealing with regulatory change and/or client engagement

• Previous experience and/or coursework in data-driven analysis and strategic thinking

• Face off to senior stakeholders across the firm and engage with external vendors as you develop and drive each regulation's outreach strategy

• Leverage data analytics to gain insight into clients in order optimize our engagement strategies

• Contribute your ideas and propose new solutions while partnering with Technology to develop the infrastructure to effectively manage through future engagements

• Leverage your risk management mind-set to ensure that the processes implemented to engage with clients and solicit data are operationally robust




ABOUT GOLDMAN SACHS



At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.



We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.



We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



© The Goldman Sachs Group, Inc., 2023. All rights reserved.



Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.