About The Role



Purpose

The Team Lead, Client Static Data is responsible for leading the Client Static Data team, ensuring the accurate, timely and controlled maintenance of client, adviser and account data across all systems. The role is accountable for delivering high-quality service, maintaining strong risk and control standards, supporting regulatory compliance and driving continuous improvement.



This role plays a critical part in protecting data integrity, supporting operational efficiency and ensuring an excellent experience for clients, advisers and internal stakeholders throughout the client lifecycle.



Key Responsibilities

Leadership & People Management:

• Lead, motivate and develop the Client Static Data team

• Set clear objectives and performance expectations

• Conduct regular one-to-ones, coaching sessions and performance reviews

• Support recruitment, onboarding and training of new team members

• Foster a culture of accountability, collaboration and continuous improvement

• Ensure appropriate resource planning and workload management



Operational Oversight:

• Oversee daily workflow management and prioritisation of tasks

• Ensure all client static data updates are processed accurately and within agreed SLAs

• Act as an escalation point for complex cases and operational issues

• Monitor team productivity, quality and service delivery

• Ensure effective management of queues and backlogs



Risk, Control & Governance:

• Maintain robust operational controls to protect client and business data

• Ensure compliance with FCA regulations, GDPR and internal policies

• Review operational errors and incidents, identifying root causes and implementing corrective actions

• Support internal and external audits

• Escalate material risks and control issues appropriately



Stakeholder Management:

• Build strong relationships across Operations, Compliance, Risk, Technology and client-facing teams

• Act as a subject matter expert for Client Static Data processes and controls

• Support advisers and internal stakeholders with complex queries

• Ensure effective communication regarding operational changes and improvements



Continuous Improvement:

• Identify opportunities to improve efficiency, automation and Straight Through Processing (STP)

• Lead process improvement initiatives within the team

• Maintain and enhance procedural documentation

• Support testing and implementation of new systems and processes

• Utilise MI and operational data to identify trends and improvement opportunities




About You



Skills & Competencies

Leadership:

• Ability to lead, coach and develop teams

• Strong people management and performance management capability

• Creates an inclusive and positive team culture

• Ability to influence and engage stakeholders at all levels



Communication:

• Excellent verbal and written communication skills

• Ability to adapt communication style to different audiences

• Strong stakeholder and relationship management skills



Problem Solving:

• Strong analytical and investigative skills

• Ability to identify root causes and implement practical solutions

• Sound judgement and decision-making capability



Organisational Skills:

• Excellent planning and prioritisation skills

• Ability to manage competing priorities and deadlines

• Strong attention to detail and commitment to data quality



Continuous Improvement:

• Focus on efficiency, quality and client outcomes

• Ability to identify and implement process improvements

• Embraces change and innovation



Risk Awareness:

• Strong understanding of operational risk and control frameworks

• Maintains a focus on governance, compliance and customer outcomes

• Ability to identify, assess and mitigate operational risks



Knowledge & Experience

Essential:

• Previous experience leading or supervising teams within financial services operations

• Strong experience in Client Onboarding, Client Static Data or Account Administration functions

• Thorough understanding of the onboarding lifecycle for both Personal and Non-Personal clients, including Trusts, Companies, Partnerships, Pension Schemes and other regulated entity structures

• Strong working knowledge of KYC, AML, CDD and Enhanced Due Diligence requirements

• Experience of reviewing and validating complex client structures and supporting documentation

• Experience managing operational workflows and service level targets

• Experience handling complex client data and account maintenance activities

• Strong understanding of risk, governance and regulatory requirements within a regulated financial services environment

• Demonstrable experience managing stakeholder relationships and operational escalations



Desirable:

• Experience within wealth management, platform administration, pensions or investment operations

• Knowledge of FCA regulations, consumer duty requirements and industry best practice

• Experience implementing process improvements and operational change initiatives

• Experience using workflow management systems and operational reporting tools

• Experience supporting platform migrations, account conversions or regulatory change projects



Qualifications



Essential:

• GCSEs (or equivalent) including English and Mathematics

• Evidence of ongoing professional development within financial services operations



Desirable:

• Professional financial services qualification (e.g. CISI Investment Operations Certificate, IOC or equivalent)

• AML, Financial Crime or Compliance-related qualification