Job Description

Location : Bristol, Hybrid

In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week.
Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Computershare is a global financial administration company providing services to clients and customers across multiple countries and business lines. Within Shared Services Finance, the AR Analyst (COE) plays an important role in delivering accounts receivable services across global portfolios, supporting operational excellence, stakeholder service and continuous improvement initiatives.

A role you will love

The AR Analyst (COE) is responsible for the day-to-day accounts receivable activities across global portfolios. This role involves regular communication with customers, colleagues and offshore teams to ensure accounts receivable processes are completed accurately, timely and in accordance with established policies and procedures.

The role requires the ability to interpret information, assess financial and reputational risk, and take appropriate action. The successful candidate will support operational delivery, maintain effective stakeholder relationships and contribute to continuous improvement initiatives across the Finance function.

Key responsibilities include:

• Managing AR collections activities, resolving variances and supporting timely debt recovery.
• Investigating and resolving discrepancies, fraudulent transactions and customer disputes.
• Building strong relationships with offshore AR teams and monitoring performance against agreed SLAs and KPIs.
• Providing reporting support, including the production and interpretation of AR data.
• Acting as a subject matter expert for AR processes, ensuring procedures are maintained and documented.
• Identifying accounts requiring escalation and supporting risk management activities.
• Carrying out AR activities on portfolios that remain within the UK team.
• Contributing to process improvement initiatives and responding to stakeholder queries.

What will you bring to the role?

We're looking for a candidate with accounts receivable or collections experience who can build strong relationships across a global organisation and manage competing priorities in a fast-paced environment.

• Experience in accounts receivable, collections or a similar finance function.
• A good understanding of collections activities and their impact on business performance.
• Strong communication skills with the ability to engage effectively with customers, colleagues and third-party providers.
• Excellent attention to detail and the ability to record, analyse and act on information accurately.
• Strong organisational and time management skills, with the ability to prioritise work and meet deadlines.
• Sound commercial judgement and a proactive approach to problem solving.
• Experience working collaboratively within a team environment and supporting stakeholder relationships.
• AAT (or equivalent) qualification or part qualification is preferred.

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub

About Us

A company to be proud of

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About the Team

Our Shared Services teams support all of our business lines behind the scenes. Across the world, we have a range of specialisms that ensure the delivery of our business priorities. These include Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications as well as our People team. Join our strategic team and help us look after everything from creating an amazing end to end employee journey to keeping our systems safe. You'll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe.