Claims Case Manager




Department: Claims Management




Employment Type: Permanent - Full Time




Location: Bolton




Reporting To: Jasmine Davies




Description




Join Our Dynamic Team at Davies!



Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here's why you'll love being part of our family:




Valued and Supported:



You're not just an employee; you're a vital contributor. We appreciate your unique skills and perspectives, and we're committed to your growth.




Perks Galore!:



Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourself-you've earned it!




Time Off:



Enjoy 25 days vacation (and the option to snag up to 5 extra days each year!). Work-life balance? We've got you covered.




Learning Opportunities: Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.



As a Property Claims Manager based in Bolton, you'll be the hero behind the scenes.




Key Responsibilities




Here's what your day will look like:




Proactive Case Management: You'll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.




Customer Interactions: Whether it's clients or direct customers, you'll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).




Third-Party Wizardry: Managing suppliers? You've got this! Drive cases to settlement while balancing service, cost, and time.




Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.




Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You're the claim whisperer.




Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.




Team Player: Positive vibes, great teamwork, and a culture that feels like home.




Skills, Knowledge and Expertise




How We Measure Success:



SLA Performance: You'll ace it.



Phone Audit: Your phone skills? A+



Lifecycle Metrics: You'll own them.



Audit: No breaches here.



PDR Forms: Completed and shining.



Team Performance: You're the MVP.




Requirements:



Relevant Claims Experience



Good Customer Service Skills



Time Management Wizardry



Interpersonal Charm



Ready to make an impact? Apply now and let's create something extraordinary together!

#INDUKI




Benefits




Career & Purpose

• Davies Innovation Lab


• Leadership training programme


• Funding for professional qualifications


• Thrive at Davies; learning opportunities

• The Davies Foundation


• Local charity funding


• Pennies To Heaven


• Employee Resource Groups


• Employee volunteering programme

• Pension matching contribution model with the following contribution rates:
  Employee 1.5%, Employer 2%
  Employee 3%, Employer 3%
  Employee 5%, Employer 5%


• My Choices at Davies provides; High Street discounts and Financial wellbeing hub


• Refer a Friend


• Cycle to Work Scheme


• Davies Incentive Plan


• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus


• Discounts with 100's of retailers


• EAP; 24/7 confidential helpline


• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years


• Flexible working


• Dress for your day


• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage


• Flexible benefits include holiday purchase