Manager, Compliance Learning - UAE

  • Negotiable
  • Dubai, United Arab Emirates
  • Permanent, Full time
  • Standard Chartered Bank
  • 19 Feb 18 2018-02-19

The role manages FCC and Compliance training requirements for the AME region and the role holder will be required to deliver training that has the required impact by using a combination of techniques and delivery channels to delivery fit for purpose programs and ensuring it meets the requirements and standards set by Group. The role holder will be required to conduct and complete training across the UAE, including DIFC.


·Ensure the Regional Compliance and FCC Learning strategies align to the Group Learning strategies and are effectively implemented in the UAE.

·Support Group FCC Learning and the Regional FCC lead to ensure all Group-led FCC training initiatives are effectively implemented in the Cluster.

·Support the roll out of Group Compliance and FCC Training Plans and Programmes and assist with escalation of any issues or roadblocks identified.

·Keep track and provide advice to relevant stakeholders on the interpretation and application of regulatory expectations, laws, best practices and policies related to FCC and Compliance training.

·Ensure that key changes (to laws, rules and regulations) are communicated and cascaded in the UAE, in coordination with Group and that the approach is consistent with other regions from an FCC and Compliance training perspective.

·Identify the different needs and requirements of different employee segments for customization of training programs accordingly.

·Through needs and gap analysis, identify, advise, develop and implement risk-based, tailored Regional and Local Compliance and FCC training plans and initiatives.

·Support the Head, Compliance and FCC Learning, AME with the development, management and maintenace of the Leadership Effectiveness Plans for the UAE.

·Work with the country and training teams to identify specific learning and development needs and in turn, advise and, where required, develop/refresh training courses/materials to support closing of capability gaps.

·Identify the most effective methods of learning knowledge transfer, including working commercially and professionally with internal and external learning providers where appropriate.

·Work in alignment with other internal learning stakeholders, including the various Group, Regional and Local Compliance and FCC learning teams and the Learning Academy stakeholders across AME..

·Ensure the smooth running of the Training plans and the record-keeping relating to the plan.

·Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.

·Deliver/support relevant Compliance and FCC training programs to meet the training needs of the business.

·Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.

·Meet and anticipate existing and developing expectations of regulators in terms of training content, design and measurement.

·Inform senior management and relevant regulators of serious regulatory breaches in relation to FCC or Compliance training (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased. This also applies to any tasks which the Learning Specialist is involved in (ad-hoc tasks, as required).

·Work with Governance to ensure key learning gaps, issues and risks for a particular County, Cluster or Vertical are identified and escalated in a timely manner.

·Prepare metrics and/or key risk indicators for FCC and Compliance training and management reporting purposes.

·Develop, manage and maintain reports, presentations and MI as and when required.

·Collate, analyse and interpret data in reports to senior management and relevant governance / risk committees.

·Ensure all training-related data and information is accurately maintained in the relevant systems (e.g. SABA) and team sites / folders in a timely manner.

·Lead the Compliance and FCC Learning and Development, AME team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment