Internal Services Operations Manager | Futtaim Auto Center | Dubai

  • Competitive
  • Dubai, United Arab Emirates
  • Permanent, Full time
  • Al Futtaim Group
  • 25 Feb 18 2018-02-25

Internal Services Operations Manager | Futtaim Auto Center | Dubai

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

Your role as a Internal Services Operations Manager will be to operate a Multi Service team efficiently and effectively for all in house services across the UAE for Al Futtaim Auto Center.

Your key responsibilities will be but not be limited to:

• Ensure that all Intercompany service targets are achieved.
Aftersales Consultant:
• Provide assistance to all relevant principals in aftersales related issues.
• Ensure branches understand all aftersales policies and procedures.
• Provide all brands with timely and accurate feedback and advice on all aftersales related operational, financial and performance based activities.
• Ensure to manage and advise all reporting staff on all aftersales related operations.
• Compile reasonable action plans to ensure that countermeasures are given to all aftersales principals.
• Encourage a teamwork philosophy and promote Kaizn
Aftersales Reporting:
• Ensure that quality (accurate & timely) reporting of aftersales, from branches to Head Office and vice versa.
• Ensure branches report according to targets and understand all policies related to lead time, quality and quantity.
• Provide customer with accurate reports.
• Report to line management on a continual basis regarding aftersales issues.
• Meet weekly to monthly and provide feedback to line management of all reporting branches performance.
• Tracking of all training records of all staff.
• Monitoring of all lost sales in aftersales operations
Field Visits:

• Conduct field support visits to respective branches, suppliers and other parties in the value chain.
• Ensure regular visits to customers to enhance aftersales business.
• Visit and conduct relational meetings with all existing prospective customers.
Aftersales Training Operations:
• Ensure that each staff member has a clear and understandable career path and objectives.
• Ensure that all staff attends scheduled training.
• Provide all guidelines to all productive/non productive staff on quality field fixes and repairs.
• Provide guidelines to all staff on operational compliance to all distributor recommended policies and procedures for all staff.
Aftersales Policies and Procedures/Operational Compliance:
• Ensure that all policies and procedures for aftersales operations are adhered to by all staff under the reporting structure.
• Ensure that all branches comply with all the distributor recommended operational standards, including Health/Safety, First Aid
Budgeting Control:
• Provide inputs to branch, Aftersales Division budgets and assist with achieving more profitable environment.
• Compile individual branch budgets and ensure that monitoring of all manpower and operating costs.
• Maximize profit based on management agreement of budget and profit margins.

Minimum Qualifications and Knowledge:
Qualifications for this position typically include two to three years' experience. Other qualifications may include knowledge of the specific industry, proven revenue generation and sales experience.
Minimum Experience:
3 - 5 years experience of similar job

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.