Customer Relations Executive | Hertz | Dubai

  • Competitive
  • Dubai, United Arab Emirates
  • Permanent, Full time
  • Al Futtaim Group
  • 20 Feb 18 2018-02-20

Customer Relations Executive | Hertz | Dubai

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives . Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

Come join us to live well, work better, and be the best.

About the Position:
We are looking for an experience Customer Relations Executive to be part of our Hertz operations in Dubai. As part of our Hertz Customer Relations Department, you will be the central point of contact between Hertz and the customer for after sales activities. You will ensure high level of customer service in line with company policy, procedures & standards and maximize on all lease and car rental opportunities through managing the customers effectively.

Specifically, you are expected to handle the following responsibilities:

  • Work closely with the sales team to ensure correct quotes are sent to the customer on time and regular follow ups
  • Prepares and updates the necessary information on the contracts including expiry dates and extensions
  • Provides support in terms of effectively managing the expectations of clients (existing and new) to improve customer satisfaction and retention

In addition, you are also required to assist in preparing reports such as daily vehicle inventory, fleet on replacement, Hertz emergency roadside assistance, vehicle off hire, vehicle aging and etc. to improve overall efficiency of the department.

About You:
You must have a diploma or college degree with at least a minimum of 2 years' experience in a corporate customer service function preferably in a car rental industry. You should have excellent communication skills and the ability to use computer applications. Ideally with a driving license. Arabic language would be an advantage. You should also be able to display customer focus with the ability to demonstrate a positive, enthusiastic and friendly attitude while being able to deal with the customers and work in a team. You should have a strong market awareness and good understanding of the challenges of customers and competitors.

We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.