Wealth Management Operations Manager

  • DOE, Competitive
  • Seattle, WA, USA
  • Permanent, Full time
  • Pacific Portfolio Consulting
  • 23 Jan 19

About the Company Pacific Portfolio is a wealth management, trust and investment advisory firm located in Seattle, Washington with a satellite office in Anchorage, Alaska. The firm was founded in 1992 as a private, locally owned company that has become one of the largest independent providers in the region.

Position Summary        

Responsible for managing the operations to run smoothly and efficiently. Responsible for supervising the Portfolio Administrators to help ensure that these individuals are following the appropriate policies and procedures.

Essential Functions       

  • Manage daily activities within the wealth management operations team and serve as an intermediary between the operations team and leadership/management team
  • Supervise wealth management operations staff, and be responsible for establishing and/or contributing ideas for department processes, procedures, and protocols
  • Lead resolution of problems related to client service
  • Serve as Sr. Portfolio Administrator for assigned key clients
  • Serve as primary relationship contact with custodial service teams working effectively and efficiently regarding account opening/closing, money movement and account maintenance
  • Train, support, develop and encourage operations staff
  • Work closely with Director of Operations in operational projects focusing on automation, efficiency, scalability of services, and risk controls; this will include helping with research, selection and/or development of technology, tools and methodology utilized by the company
  • Ensure that policies and procedures of Pacific Portfolio are followed, and, when necessary, work with leadership on enforcement

Essential Attributes

  • Regularly exhibits high service standards that ensure client satisfaction and advocacy
  • Engages in multi-directional feedback and ensures frequent communication when directing others
  • Meets set goals and deadlines
  • Models the organization’s values even during challenging times
  • Makes effective decisions in a timely manner
  • Delegates assignments and decisions in a manner that develop others

Education & Experience Requirements

  • BA / BS degree
  • Minimum of 5 years of experience in the financial services industry
  • Experience leading a team
  • In-depth experience using Tamarac’s Reporting and Trading preferred