CSM Client Inquiries

  • Not Specified
  • Seattle, WA, USA
  • Permanent, Full time
  • BlackRock
  • 17 Oct 17 2017-10-17

  BlackRock is a global leader in investment management, risk management and advisory services for institutional and retail clients. At December 31, 2016, BlackRock’s AUM was $5.1 trillion. BlackRock helps clients around the world meet their goals and overcome challenges with a range of products

 

BlackRock is a global leader in investment management, risk management and advisory services for institutional and retail clients. At December 31, 2016, BlackRock’s AUM was $5.1 trillion. BlackRock helps clients around the world meet their goals and overcome challenges with a range of products that include separate accounts, mutual funds, iShares® (exchange-traded funds), and other pooled investment vehicles. BlackRock also offers risk management, advisory and enterprise investment system services to a broad base of institutional investors through BlackRock Solutions®. As of December 31, 2016, the firm had approximately 13,000 employees in more than 30 countries and a major presence in global markets, including North and South America, Europe, Asia, Australia and the Middle East and Africa. For additional information, please visit the Company’s website at www.blackrock.com | Twitter: @blackrock_news | Blog: www.blackrockblog.com | LinkedIn: www.linkedin.com/company/blackrock
 
Description:
 
Client Service Management is accountable for many aspects of client operational service, including the provision of effective client query management. This position is located in Seattle. Responsibilities include servicing client inquiries, creating ad hoc deliverables to meet client needs, web user support and maintenance, and partnering with global colleagues to advance a globally aligned vision and business model.
 
Responsibilities will include (but are not restricted to) the following:


  • Deliver a superior client experience via front-line client service to clients and related third parties, including fielding and responding to client queries and the creation of accurate and meaningful ad hoc reports


  • Thrive in a culture of excellence, innovation, communication and accountability, where all members of the team are motivated to go above and beyond, think globally and outside the box


  • Assist in the analysis of trends in queries to constantly improve service and client deliverables


  • Understand flow of client, market and fund information across BlackRock and external data providers


  • Constantly evaluate systems, processes and procedures for inefficiencies and make recommendations for improvement


  • Understand the risk environment within the department – promote risk awareness, assessment and control


  • Participate in cross training efforts on all stakeholder functions, to include knowledge transfer of all operational and compliance procedures

Requirements:



  • BS/BA in business, finance, accounting, economics, or related field. MBA or CFA welcomed.


  • Keen interest in investment products and a preference of 1-3 years of financial services experience, especially investment management


  • Outstanding client service skills, maturity and judgment in dealing directly with clientele


  • Exceptional written and verbal communication skills are essential


  • Outstanding work ethic and willingness to contribute beyond the scope of one’s role to achieve team and firm objectives


  • Excellent attention to detail, extremely accurate and well organized


  • Strong analytical and problem solving skills with the ability to synthesize information, summarize issues and think outside the box


  • Sharp control/risk mitigation mentality with ability to know when to escalate issues


  • Ability to operate effectively under tight deadlines and to prioritize work with strong emphasis on time management


  • Able to exercise sound judgment and to appropriately document conclusions


  • Ability and desire to work in a team environment; willingness to ask questions but also to learn independently


  • Proficiency in Microsoft Office and an aptitude for learning new applications

 
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, and other statuses protected by law.