Card POS Experience, Advisor
Be part of a bank like no other. When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to SVB for our expertise, deep network and 30+ years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at SVB and be part of bringing our clients' world-changing ideas to life.
Works closely with internal and external clients, Card Services Management and third party service providers to engage in oversight of card risk strategy management, including, but not limited to, data analysis, review of accounts on fraud risk management strategies, deciding on actions to enhance client experience, monitoring, management reporting, compromised event management, data analytics, programming, machine learning, goal is ultimately correctly balance client experience with risk mitigation.
Works on a variety of assignments/tasks independently. Able to produce results while managing changing priorities. Proven success in developing solutions to complex issues. Proficient in monitoring and analyzing trends and spend patterns of clients' accounts, adjusting card programs to balance client experience with appropriate risk management. Must be aggressive learner, willing to dive into difficult problems, and use and learn new tools to better drive results. Qualifications
3-5 years credit card risk/dispute/fraud operations or working with complex data sets. Experience with large data sets including data collection, organization, and retention. Works with manager to identify gaps in processes and works to resolve gaps and complete process improvement. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Works collaboratively with colleagues within the latitude of established company policies. Must be able to communicate effectively with clients to resolve issues, as appropriate, via phone and email.
Experience with or ability to quickly learn bank systems, card risk systems (Defense Edge), basic, SQL, VB, advanced Outlook, Excel, and Access applications. Must be able to learn new systems quickly and become proficient at using multiple systems concurrently. Experience with Python or R is a plus.