Client Service Specialist Client Service Specialist …

Fiserv
in Stafford, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Fiserv
in Stafford, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Client Service Specialist
Print - Client Services Specialist Lvl II Stafford, Texas/en-US/EXT/job/Stafford-Texas/Client-Support-Rep-Lvl-II--Consultant_R-10112198/apply

Job Title

Print - Client Services Specialist Lvl II

Job Purpose

What does a great Client Support Representative do?

You will interact daily with large client accounts in the healthcare space supporting their printing needs. As requests comes through you will ensure accuracy, reconcile and correct errors prior to going into production. If you enjoy working in a fast paced environment where organization is key and maintaining deadlines is crucial, you will love it here. Principal work activity may include, response to client inquires and research of client issues relating to production, quality, delivery schedules, and production specifications. You will also, provide information to other departments that is needed to resolve client problems; diagnose and define issues; develop positive relationships with clients by expediting complaint resolutions. You will make recommendations to resolve critical issues and error trends or other recurring issues; keep clients apprised and notified relating to work status; provide reports and activity logs for management review. You will maintain inventory and execute ordering supplies. Ongoing performance of multi-tasks requires focused concentration for extended time periods to handle projects to meet client requirements. Satisfactory performance requires extensive motivation and dedication to assigned clients and highly developed client service skills and excellent knowledge of client service technology and methodology. Responsible for submitting complete, accurate, understandable reports to supervisor on a regularly scheduled basis. Considerable knowledge of company products and services is important for providing effective service to clients. At this level, problem solving is expected and frequent and requires analysis and evaluation to resolve issues.

You can expect to:

  • Regularly works with confidential client information requiring care to protect.
  • Work from oral or written instructions and a variety of complex job specifications, customer service forms, literature, and business documents --- all in English.
  • Adhere to all policies, procedures, and work rule guidelines.

Basic Qualifications for Consideration:

  • High School Diploma or GED
  • 5 years of customer service experience required.
  • 1 year of print industry
  • Project coordination experience
  • ability to work weekends during peak season
  • Requires good organizational skills, ability to multi-task and maintain an even-handed approach with clients and internal contacts, while working with continually changing tasks in a dynamic environment.
  • Excellent PC skills with detailed use of Word, Excel and PowerPoint.
  • Preferred Qualifications for Consideration:
  • Bachelors' Degree
  • Deep understanding of industry technology and methodology.
  • Travel required: 10%

Learn more about us.

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

In this role, you will be aligned with our Output Solutions products and services. Fiserv delivers turnkey business critical customer communications accurately, on time and with relevant information essential for customer satisfaction and retention. Fiserv supports financial services, healthcare, billing, retail, utilities, travel and entertainment and other companies. Customer communications and payment solutions include transactional document production and delivery, secure and non-secure card manufacturing and personalization, direct marketing services and digital channel delivery. As a trusted outsourcing partner, we help our clients streamline operations to contain costs, while building customer loyalty and generating incremental revenue.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Fiserv is an Equal Employment Opportunity Employer, and it is the Companys policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.

Posted 22 Days AgoFull timeR-10112198

There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.

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