Supervisor, Digital,Support, Finance And Insurance Industry Supervisor, Digital,Support, Finance And Insurance  …

Texas Capital Bancshares Incorporated
in Richardson, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Texas Capital Bancshares Incorporated
in Richardson, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Supervisor, Digital,Support, Finance And Insurance Industry

At Texas Capital Bank, we are driven by a singular purpose: to power prosperity in business and in life. We pride ourselves in our ability to develop solutions that give the bank and our clients a competitive advantage. We partner with our clients to push the boundaries of what's possible and achieve their goals—together. Our culture is defined by our entrepreneurial spirit, our willingness to venture into uncharted territory and our passion for creating opportunity for clients, communities and employees.

Texas Capital Bank is currently hiring for a variety of positions to support our digital banking offering: Bask Bank. Bask Bank will expand upon our reputation for premier client experience, engaging new customers in new and exciting ways. We are looking for team members who embody our culture, are driven by purpose and motivated by innovation.

Responsibilities
  • Supervise the daily operations of the Digital Bank Customer Support departments including developing, implementing, and maintaining excellent internal and external customer service levels
  • Coordinate and supervise ongoing training for employees, including department procedures and processes
  • Monitor and support team productivity to ensure timely delivery of Digital Banking product and service implementations
  • Demonstrate leadership abilities with internal business units using appropriate influencing and consensus building to manage expectations and cultivate relationships
  • Actively monitor team performance and provide coaching to improve employee development and service excellence
  • Hold frequent touchpoints with team members to provide coaching and feedback to maintain employee development and performance management
  • Maintain monthly metrics productivity reports 
  • Maintain a Continuous Process Improvement environment that openly addresses challenges and opportunities for improvement
  • Act as liaison, problem solver, and facilitator with operational and Bask/BankDirect teams to ensure a positive and consistent client experience
  • Partner with internal departments to ensure efficiencies
  • Supervise workflows, training, and action plans
  • Oversee internal risk efforts to ensure department controls are up-to-date and consistently followed
  • Address and resolve internal and external customer concerns
  • Develop and maintain department procedures
  • Assist with project-related responsibilities to drive accuracy and timeliness of department initiatives
  • Assist management with other daily operational activities as needed
Qualifications
  • 3+ years of banking experience required, including demonstrated knowledge of Digital Banking products and services and applicable laws and regulations
  • 2+ years of client-focused supervisory/management experience required
  • Excellent communication, problem-solving, analytical and critical thinking skills
  • Ability to be influential and establish positive working relationships across the organization
  • Experience with project management, client management, client experience and change management preferred
  • Demonstrated knowledge of consumer and commercial banking platforms
  • Results oriented and ability to lead in a high performance team environment
  • Proven track record of effective employee development, team building, performance evaluation and coaching preferred
  • Policy and procedure development experience strongly preferred
  • Self-starter and ability to multi-task in a fast paced environment
  • Outstanding organization and effective time management skills
  • Proficiency in the use of Microsoft Office products
  • Bachelor’s degree preferred, but commensurate work experience acceptable
  • Must be able to work a flexible schedule that will require extended evening and Saturday hours
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