Risk Analyst Risk Analyst …

Texas Capital Bank
in Richardson, TX, United States
Permanent, Full time
Be the first to apply
Texas Capital Bank
in Richardson, TX, United States
Permanent, Full time
Be the first to apply
Risk Analyst

At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of whats possibletogether.

Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, and we serve clients in a variety of industries from coast-to-coast.

  • Responsible for actively managing settlement agent requests to queue
  • Daily review and setup of settlement agents
  • Analyze settlement agent vetting results and directly communicate with Warehouse Lending clients and settlement agents regarding vetting results
  • Direct phone and email interaction with customers regarding client support and closing agent requests
  • Deploy a high standard of internal and external customer service
  • Assist the other functional areas within the Risk department of Warehouse Lending, inclusive of quality control and borrower identity validation
  • Partner closely with Operations and other Risk team members to resolve customer issues
  • Actively manage the Warehouse Lending Client Support Ticket Queue, which incorporates the following: client upgrade requests, investor approvals, technology resolution requests, and closing agent requests
  • Other departmental responsibilities as needed
  • College degree preferred
  • 1-2 years mortgage experience in a warehouse or correspondent lending environment preferred
  • Origination, processing, underwriting, closing, funding and quality control knowledge preferred
  • Customer service experience within banking or mortgage industries
  • Strong communication and interpersonal skills
  • Visual and mental alertness, time management, concentration and analytical skills
  • Strong organizational skills
  • Ability to manage multiple projects simultaneously and prioritize workload accordingly
  • Ability to thrive in a fast paced, high volume environment while meeting strict deadlines
  • Proficiency in Microsoft Office Suite, including Word, Excel and Outlook
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