Secondary Technology Advisor Secondary Technology Advisor …

Black Knight Financial Services, Inc
in Plano, TX, United States
Permanent, Full time
Be the first to apply
Black Knight Financial Services, Inc
in Plano, TX, United States
Permanent, Full time
Be the first to apply
Secondary Technology Advisor
Optimal Blue - Secondary Market Technology Client Advisor Plano, TX/en-US/BKC/job/Plano-TX/Secondary-Market-Technology-Client-Advisor_21-50-1/apply Position: Optimal Blue - Secondary Market Technology Client Advisor Job Description:

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

Optimal Blue, now part of the Black Knight family, is a leading provider of secondary market solutions and actionable data services, which enables Black Knight to deliver even more innovative and integrated solutions to transform the mortgage and secondary market industries.


Serves as a team contributor on the Optimal Blue Client Services team responsible for supporting client's system relative to the organization's business. Acts independently or as a member of a team responsible for providing technical guidance specific to the Optimal Blue Product and Pricing Engine.


  • Maintain customer relationships; proactively provide customers with helpful information regarding the system and make suggestions on how to use the system to its full capacity.
  • Complete defined Client Advisor/Product training to obtain complete understanding of the system
  • Converse with customers by phone/email/live chat addressing any questions, problems, and ongoing training
  • Stay informed on new release changes and new products
  • Demonstrate excellent customer service evidenced by customer feedback and performance reviews
  • Analyzes system impacts to other systems and processes. Provides recommendations on best practices and changes in technology accordingly
  • Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process
  • May play a key role in the training of client personnel on enhancements, new systems or procedures
  • Performs other related duties as required


A Bachelor's degree or the equivalent combination of education, training, or work experience.


  • Outstanding interpersonal skills with a "Get it Done" attitude
  • Premier customer service skills
  • Experience in residential mortgage industry
  • Secondary Marketing experience is a plus
  • Familiarity and experience with mortgage technology including PPEs, LOS etc
  • Familiarity and understanding of the loan process from origination to sale
  • Familiarity with investor rate sheets and product guidelines


  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
  • Willingly shares relevant knowledge and expertise to other resources
  • Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills Ability to persuade and influence others on the best approach to take
  • Organizational and time management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
  • Is resourceful and proactive in gathering information and sharing ideas

Technology Business Consultant I

Entry-level role. Basic skills with moderate level of proficiency. Generally performs tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires one to three years of experience in the residential mortgage origination industry processes from the beginning to post closing.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knights commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location: Plano, TX Time Type: Full timePosted YesterdayFull time21-50 The Industrys Leading Provider of Technology, and Data and Analytics Solutions

Black Knight is a mortgage and finance industries leading provider of integrated technology, data and analytics solutions that facilitate and automate many of the business processes across the entire loan lifecycle. Black Knight is the provider lenders and servicers rely on to support their strategic goals and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to excellence, innovation, integrity and leadership.

Black Knight's offerings include:

  • Leading origination, servicing and default technologies for lenders and servicers
  • Data and analytics solutions to help improve performance, reduce risk, identify opportunities and make more informed decisions
  • Information solutions that facilitate and automate many of the business processes across the loan lifecycle, including workflow solutions, invoice management technology, business intelligence and mobile applications
  • Consulting services to help develop strategies that will drive transformative change aimed at improving organizational efficiency, reducing overall costs and increasing customer service and competitiveness
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