Solutions Engineer, Genesys Solutions Engineer, Genesys …

Capital Group
in Lackland Air Force Base, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Capital Group
in Lackland Air Force Base, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Solutions Engineer, Genesys
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Date: Nov 5, 2019

Location: San Antonio, CA, US, 78251

Company: Capital Group

Req ID: 31156
Experience Level: Professional
Other Location(s):N/A
Relocation offered: No
Travel required: None

Come grow with us

At Capital Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But its more than that. Its smart and highly driven people united in purpose to serve our investors and one another.

Bring your energy and unique perspective to Capital and youll have the opportunity to grow with us professionally, personally, and financially. Youll be part of a team that genuinely cares about helping you succeed. Youll work alongside talented colleagues, many of whom build long careers while progressing through multiple roles, establishing lifelong friendships and making a difference in our communities. In return for your contributions, youll receive premier compensation and benefits, and a company-funded retirement plan that ranks among the most generous.

The Application Services Team provides application development and support services in support of Capital Group’s strategy to build and maintain high quality technical solutions that maximize business value.

As a Solutions Engineer II based in San Antonio, TX or Irvine, CA you will play a critical role in Contact Center solution delivery through SDLC activities for current and future business needs of Capital Group. 

Additionally, as a Solutions Engineer II you will build strong business partnerships to understand business users’ needs and challenges.

Responsibilities:

  • Personally, contributes to solution delivery through SDLC activities (analysis, development, testing, deployment, support, etc.) for one or more business capabilities and/or products.
  • Analyze and make improvement recommendations to business processes, application features, data change to resolve defects or enhance business capabilities
  • Collaborate with other IT teams such as architecture, shared services, and operation services to deploy and deliver technical solutions
  • Work closely with engineering teams in identifying and resolving production issues for the Contact Center technologies. 

Qualifications:

  • Bachelor’s Degree preferred in a related field or equivalent
  • Minimum 3 years of experience in business systems analysis, development and testing
  • Knowledge of contact center processes, applications, and systems. Genesys or other CTI application experience preferred
  • Solid experience with requirements gathering, systems analysis, functional design, documentation, problem resolution, and release management
  • Strong verbal and written communication skills with demonstrated ability to communicate effectively to both technical and non-technical audiences
  • Demonstrated ability to create a positive and professional business relationship with internal and external clients

Company Overview:
Founded in 1931, Capital Group is one of the worlds largest and most trusted investment management companies and home to the American Funds. We manage more than US$1.7trillion in assets, and our 7,500 associates make our clients their first priority every day. When we do our job right, millions of investors around the world fulfill their dreams and financial goals, from home ownership and higher education, to a comfortable retirement. Our long-term investment results and outstanding service set us apart from our competitors, while our workplace sets us apart from other employers.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.


Nearest Major Market: San Antonio

Job Segment: Application Developer, Systems Analyst, Technology

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