Manager, Incident Management Manager, Incident Management …

in Houston, TX, United States
Permanent, Full time
Be the first to apply
in Houston, TX, United States
Permanent, Full time
Be the first to apply
Manager, Incident Management
As an experienced Technology Operations professional, your vision and initiative will drive the development of a world-class technology strategy. Leading a high performing team of creative problem solvers, you'll spearhead tactical changes that enhance processes and productivity across the firm, overseeing the optimization of existing technology solutions while developing new capabilities. Using industry best practices, you'll assess management teams and identify new business opportunities, while ensuring that information controls, plus back-up and recovery strategies, are in place across all environments. Your feedback will foster the ongoing skill development and capabilities of top performers to optimize outcomes. In addition to facilitating collaboration across teams internally, you'll also cultivate meaningful relationships with our global clients and business partners to deliver on strategic priorities.

This role requires a wide variety or strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • Advanced knowledge of performance metrics and reporting, technical problem resolution and risk management
  • Experience gathering and analyzing data to effect meaningful change in areas that need improvement
  • Advanced knowledge of architecture, design and business processes
  • Exceptional coaching abilities that foster top talent and promote a culture of excellence
  • Ability to communicate and drive the strategic direction of the firm, delivering technology solutions that meet internal and external needs
  • Expertise prioritizing customer experience, reviewing feedback, hosting customer forums and focus groups to proactively address the needs of the customer
  • Drives Performance and develops teams - Recruit diverse talent, run disciplined performance reviews and regularly collaborate and check-in on priorities to help focus on key results
  • Effectively collaborate with Peer group to identify and highlight best practices in support through continuous assessment, and elevating process and product recommendations to senior managers.
  • Provide a stable and resilient operating environment. Emphasis shall be applied towards maximizing the potential of all available resources, expanding the capabilities and productivity of technical staff, and continuing to improve upon past performance.
  • Proactively identify gaps in process, and offer ideas for improvement in areas that require remediation or enhancement.

Technical skills desired for the role:

  • Proven experience with cloud-based technologies and solutions including but not limited to; AWS, GCP and Azure
  • Experienced w/ Linux OS
  • Specific experience in the following AWS-based technologies like EC2, S3, RDS, EKS, Route 53, AWS Networking and Routing, IAM, Amazon KMS
  • Exposure to modern database technologies including CockroachDB
  • Knowledge of cloud-native monitoring platforms including Prometheus, Thanos, Grafana, and ElasticSearch
  • Knowledge of the principals of Distributed Tracing, particularly the OpenTracing standards and associated technology stack (Jaeger etc.)
  • Knowledge of DevOps principals and a proven track-record of implementing them
  • Experience of working in the SRE construct
  • Experience supporting a highly automated and dynamic cloud-environment is preferred
  • Mastery of application, data and infrastructure architecture disciplines
  • Command of architecture, design and business processes
  • Keen understanding of financial control and budget management
  • Expertise in working in partnership with colleagues throughout the firm, and in leading collaborative teams to achieve common goals
  • Sound technical knowledge in Service Management tools such as ITSM, ServiceNow and related processes
  • Experienced in highly available, high scalable application/service/database support

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.