Incident Management Engineer Incident Management Engineer …

in Houston, TX, United States
Permanent, Full time
Be the first to apply
in Houston, TX, United States
Permanent, Full time
Be the first to apply
Incident Management Engineer
As a member of our Technology Operations team, your initiative and creative problem-solving will help propel global innovation in technology and business. Working with a team of motivated collaborators, you'll develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures. You'll play a key role in the care and support of customers, including proactive incident monitoring.. In addition to valuable on-the-job experience, you'll receive coaching, mentorship and a host of other development opportunities to advance your career at the firm and beyond.

This role requires a wide variety of strengths and capabilities, including:

  • BS/BA degree or equivalent experience
  • Advanced infrastructure project, operations systems and data analytics knowledge
  • Proficiency in Linux/Unix environments with experience in Cloud Technologies (AWS or Azure)
  • Understanding of technology offerings and businesses supported
  • Ability to identify problems, troubleshoot and deliver strategic solutions to clients
  • Genuine interest in continuous feedback, learning and growth opportunities
  • Effective collaboration and communication to achieve common goals and maintain a company standard of excellence
  • Good knowledge of Linux with the ability to carry out root cause analysis
  • Strong analytical and problem resolution skills

Technical skills desired for the role:

  • Proven experience with cloud-based technologies and solutions including but not limited to; AWS, GCP and Azure
  • Experienced w/ Linux OS
  • Specific experience in the following AWS-based technologies like EC2, S3, RDS, EKS, Route 53, AWS Networking and Routing, IAM, Amazon KMS
  • Exposure to modern database technologies including CockroachDB
  • Knowledge of cloud-native monitoring platforms including Prometheus, Thanos, Grafana, and ElasticSearch
  • Knowledge of the principals of Distributed Tracing, particularly the OpenTracing standards and associated technology stack (Jaeger etc.)
  • Knowledge of DevOps principals and a proven track-record of implementing them
  • Experience of working in the SRE construct
  • Experience supporting a highly automated and dynamic cloud-environment is preferred
  • Mastery of application, data and infrastructure architecture disciplines
  • Command of architecture, design and business processes
  • Expertise in working in partnership with colleagues throughout the firm, and in leading collaborative teams to achieve common goals
  • Sound technical knowledge in Service Management tools such as ITSM, ServiceNow and related processes
  • Experienced in highly available, high scalable application/service/database support

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.