We are currently seeking Representatives for our Specialized Services Department to assist our customers with questions related to the Service members Civil Relief Act (SCRA), Bankruptcy, Cease and Desist, Deceased and Out of Country. In this role, you will use knowledge of applicable federal, state and local laws, auto loan procedures, and account information to assist our Auto Loan and Lease customers with inquiries through inbound calls. The Representative in this role is a defined agent with a vast knowledge depository and elevated skill set to handle all type of customer needs. Common customer inquiries include documentation needed to receive SCRA protection, general account inquiries for accounts in Bankruptcy, and requests to place accounts in cease and desist status. Our representatives are responsible for diagnosing and diffusing distressed customers and recognizing trends to mitigate unnecessary calls, decrease customer complaints, and maintain successful customer satisfaction scores.
Essential Functions of Position:
This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.Share this job
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