Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
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Job Title: Contract Management - EUS Vendor Manager
Location: Dallas, TX
End User Services Vendor Management, Statement of Work Development and Execution & Contract Management
•Business Partnership with all levels of organization and Business Units for End User Services and On-Site Deskside Support Needs
•Statement of Work Development, Execution & Management
•Commercial and Contract Management
•Vendor Relationship and Partnership Management for Multiple Global and Regional Vendors
•Ensures a proper coordination with other teams (Sales, Legal, Delivery, HR and other members per the sales cycle and with the respective teams as appropriate), working closely with them and advising on SOW and Contract Management-related activities
Job Description Details:
Partnering with a variety of stakeholders such as Account Management, Solution, Legal, and Finance, the Commercial and Contract Manager is responsible for ensuring that risks and commercial best practices are considered throughout the sales cycle and applied to service delivery. His/her business coverage is a Market Segment or a Group Account. CCM manager is involved in both Pre-sales and Post-sales and ensures the handover between these two teams. The key areas of responsibility are Pre-sales shaping, Negotiation with the client, Contract compliance and optimization and Dispute management and resolution
Typically engaged on small to large deals that may qualify as Special Business Deals according to current Group criteria
Supports the bid, Solutioning, Sales team in selling profitable business in line with GBL/SBU/Group targets and that does not put Capgemini at a disproportionate level of risk through commercial shaping of deals and defining commercial and negotiating strategy
Engaged in reviewing, drafting, Statement of Work Development and marking up and managing contracts and all commercial documents (e.g. terms & conditions, schedules, service level agreements, subcontracts, etc.) as required
Ensures a proper coordination with other teams (Sales, Legal, Delivery, HR and other members per the sales cycle and with the respective teams as appropriate), working closely with them and advising on SOW and Contract Management-related activities
Provides thought leadership, guidance and training as it pertains to End User Services and On-Site Support, SOW Development and Execution
Resolves disagreements and disputes to avoid escalation and, where required, manages complex risks and issues, mitigating litigation actions
Generally, develops strong relationships internally and contributes to developing best practices within Capgemini
Partners with Global Practice on processes, best practices and CSI
Ensures the delivery team understands the contractual obligations and provides advice and guidance to the team on all matters relating to the contract
Ensures that contractual obligations are fulfilled such that revenue and margin are maximized and that costs are reduced
Participates in Vendor service reviews and sometimes client discussions
Re-negotiates extensions and changes to the contract
Protect the interest of client and delivery, by challenging the construct of the project and by demonstrating continuous service improvements and innovation through triggers like but not limited to: - Best practice implementation; Drive process efficiency; Develop new solutions based on sector/ technology trends
Mentor delivery team on ITIL methodology and drive consistent processes
Manage day to day relations with vendors and/or third-party management with respect to delivery of the engagements
Knowledge management reuse on service delivery
Articulate the proposed solution (for change requests) & related benefits adequately and persuasively, reflecting a balance between client’s interests/concerns as well as Capgemini business interests.
Participate in transition activities, as needed, to ensure that service is not impacted while transitioning any function
Manage and assures the qualities of delivery to the client, by ensuring Process Implementation, compliance, contract adherence & Continuous Service Improvement
Deliver on time and within agreed budget
Management and support of delivery financials like but not limited to:E2E Contribution Margin; DVI; Offshore leverage; Offshore staffing pyramid; Utilization
Identify, Mitigate and Monitor Risks and Issues in the delivery
What You Bring:
•At least certified on EM foundation (level 0).
•Experience of 8+ Years in End User Services Industry. Advanced Knowledge and background in Field Services and On-Site Support, Deskside, Depot, Infrastructure and Service Desk.
•Extensive experience with SOW Development and Execution, Contract Management, managing contract change requests, handling all contractual language, terms and conditions and formal business requirements pertaining to State of Work and Contract documents
•Strong Business Acumen, Financial and commercial knowledge, experience and background
•Best practice and Industry Standard experience pertaining to End User Services and Vendor Partnership
•ITIL Foundation Certified
•An in-depth understanding of Vendor Management services and preferred Vendor Partner processes, best practices and positions
•Excellent and advanced communication, partnership, negotiation, critical thinking, decision making, organizational, presentation and Leadership skills
•Able to complete recommended internal (and on occasions external) commercial and negotiation training as may be recommended from time to time to ensure skills and market knowledge remain up to date
•Able to deliver a clear, well-structured and concise argument to support an opinion
•Able to manage client meetings and to develop critical path criteria, prioritizing requirements and proposed items prior to discussion
•An in-depth understanding of Capgemini preferred commercial and legal positions
•Capable to act as a mentor to junior staff
•Competent in coordinating the resolution of emerging integration and implementation risks
•Deep understanding of contract term/obligation variations due to market/Geo-specific legislation/regulation or common practice requirements (ARD, SOX/SAS70, EU Data Protection, Financial Distress, etc)
•For offshore roles, legal qualification desirable, particularly in commercial and corporate law
•For onshore roles, mobility required and proven experience in dispute resolution and litigation
•Client Acquisition & Development
•Continuous (Service) Improvement
•Foundation (Time/Task Management, Attention to Detail, Conflict Management, Decision Making & Judgment, Communicating, Presentation, Influencing)
•Innovation & Capability Growth
•Project Financials, KPI’s & Reporting
•Service & Delivery
•Technology Awareness and Leveraging
•Agile ways of working
•Business Understanding & Partnering
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
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What we offer:
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences.