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KY3P Assessment Service - Specialist

IHS Markit
Dallas, United States
Posted 14 days ago Permanent Competitive
KY3P Assessment Service - Specialist
S&P Glolbal Market Intelligence: KY3P ® Assessment Service

The Role: Operations Analysis Specialist

The Team: S&P Global Inc's Platforms & Regulatory Compliance brings together solutions that help customers comply with regulatory requirements while reducing the risk, cost and complexity of running their businesses. We are comprised of Corporate Actions, and Regulatory Compliance.

The Regulatory Compliance team offers a suite of Products that provide solutions for our clients with Tax Validation, Document Exchange, Third-party Risk Management & Managed Service to meet their regulatory obligations. Our risk & regulatory compliance management solutions create a single source of the truth, with information about customers and vendors that is accurate and up to date. We provide extensive risk and compliance management coverage, allowing firms to reduce costs, reuse information and streamline processes with improved technology.

KY3P® Shared Assessment transforms the way institutions are conducting assessments today by allowing firms to request due diligence of third-party posture and compliance in a form of vendor risk assessments. Shared Assessments deliver a report or verification activities, including: -Assessment of policies, Procedures and documentation, Interviews with third party stakeholders, and Sample observations.

The Impact: The role of an Assessment Services Specialist is to primarily act as a subject matter expert for the KY3P team, specifically as it relates to the KY3P product as well as industry-wide events. As part of the team, the candidate will focus on consumer and vendor relationships, work on the Client's projects, data analysis, proactively participate in special initiatives aimed at improving customer experience and explore opportunities to gain operational efficiencies.

What's in it for you: You will receive the opportunity to grow within the role; develop meaningful skills, and opportunity to collaborate with other firms and departments.

Responsibilities:
  • Ensure all customers receive first class service consistent with S&P Global, Inc's expectations including but not limited to:
    • Conducting demos and train clients on the platform
    • Identifying and resolving client issues
    • Follow up with vendor & clients based off SLAs
    • Troubleshoot KY3P issues internally and externally
    • Assisting with ad hoc projects and answering customer inquiries
  • Become highly skilled in understanding and maintaining Operational Processes including:
    • Creating and updating procedure documents
    • Capture bugs & enhancements reported by Clients/Self & work with technology to fix them
    • Participate on new platform user acceptance testing
    • Assist team member on operations process when required
  • Actively speak with customers to ensure they understand how to use the functionality of the KY3P product suite and understand the full capability of KY3P's industry initiatives
  • Evaluate scope of work/project plans and make recommendations for improved process
  • Maintain and report Key Performance Indicator (KPI) metrics to upper management.
  • Must utilize strong adaptability skills and become an expert on our proprietary products, through classroom, web and on the job training
What We're Looking For:
  • Batchelor's Degree with minimum 2 years of proven experience in Third Party Risk Management with an overall experience of 3 - 5 years in a Risk Management field is required
  • Data analysis skills with intermediate knowledge of MS Excel and understand SQL & Oracle databases querying are preferable.
  • Working knowledge of Salesforce (Lightning), and JIRA platforms are preferred.
  • Ability to manage conflicting priorities and communicate effectively with clients
  • Strong attention to detail and organizational skills with a focus on quality and process.
  • Ability to maintain and report Key Performance Indicator (KPI) metrics to upper management.
  • Must be able to work collaboratively with team members, both senior and junior.
  • Proficient in Microsoft Office Suite.
  • Have an excellent client service ethos and be able to communicate effectively with onshore team.
  • Strong analytical and interpersonal skills
  • Strong communication skills with exceptional presentation expertise.
  • Familiarity with bank compliance and risk management a plus
This role is limited to persons with indefinite right to work in the United States.

Flexible Working
We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

Return to Work
Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.
Grade/Level ( relevant for internal applicants only ): 5

The Location: Dallas, TX

Compensation/Benefits Information (This section is only applicable to US Candidates):
S&P Global states that the anticipated base salary range for this position is $55k- $65k. Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role.
In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits.

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.
-----------------------------------------------

Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
Job ID  R29752
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