Information Technology Manager Information Technology Manager …

Federal Reserve Bank Dallas
in Dallas, TX, United States
Permanent, Full time
Be the first to apply
Federal Reserve Bank Dallas
in Dallas, TX, United States
Permanent, Full time
Be the first to apply
Information Technology Manager
IT Business Relationship Manager

About the Role:

We are looking for an IT Business Relationship Manager to serve as an intermediary between Information Technology Services (ITS) departments and their customers to establish expectations, supply product deliverables, and gauge project success. You will work with end user groups to evaluate and solve technology-related problems, including identifying necessary technology resources. You will also evaluate existing processes/systems and user needs to analyze, design, recommend, and implement changes. You will report to the Sr. Manager, IT Operations. 

You Will:

  • Provide strategic guidance, assistance, coordination and follow-up on complex technology-related problems and ensures resolution
  • Develop and manage multiple client relationships; manage customer expectations at all levels; ensure client satisfaction
  • Gather feedback from customers regarding technology products and services supplied by technology providers
  • Develop long-term strategies and lead the implementation of improvements as a result of customer feedback
  • Communicate changes which impact customer or business including changes in technology, policy, procedures, or practices
  • Coordinate efforts so that implementations are successful and customer disruption is avoided

You Have:

  • Bachelors degree in Management, Operations Management, Computer Science, or Information Systems is required
  • 3 or more years of project management in a technology environment is required
  • Equivalent education and/or experience may be substituted for any of the above requirements

Why the Dallas Fed?

We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together were creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.

Our Benefits:

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

  • Comprehensive healthcare options (Medical, Dental, and Vision)
  • 401K match, and a fully funded pension plan
  • Paid vacation, holidays, and volunteer hours; flexible work environment
  • Generously subsidized public transportation and free parking
  • Annual tuition reimbursement
  • Professional development programs, training and conferences
  • And more


This position may be filled at various levels based on candidate's qualifications as determined by the department.

This position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are not U.S. citizens or U.S. permanent residents may be eligible for the information access required for this position and sponsorship for a work visa, and subsequently for permanent residence, if they sign a declaration of intent to become a U.S. citizen and meet other eligibility requirements.

In addition, all candidates must undergo an enhanced background check and comply with all applicable information handling rules, and all non-U.S. citizens must sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship.

The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.

If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant.

Primary Location: TX-Dallas
Work Locations:
Organization: Federal Reserve Bank of Dallas
Schedule: Full-time
Job Type: Experienced
Shift: Day Job
Travel: Yes, 5 % of the Time