Director, Business,Process Management Director, Business,Process Management …

Santander
in Dallas, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Santander
in Dallas, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Director, Business,Process Management

Job Family: Business Operations

Responsible for the day-to-day operations of the company-s business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

Job Function: Business Operations

Responsible for the day-to-day operations of the company-s business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.

Summary of Responsibilities:

The Director, Business Process Management provides business process and subject matter expertise across the department. The incumbent captures business requirements in order for lines of business to translate business needs with appropriate solutions. S/he possess a balance of technical knowledge and business acumen to partner with peers and guide development to conceptualize, design and deliver solutions. The Director, Business Process Management drives continuous improvement through analysis and evaluation of processes for appropriate solutions. Oversees the planning and execution of Quality Management In-Line testing and review activities for all Servicing products. This group monitors and evaluates reporting, metrics, trends and consumer interactions, for quality and adherence to internal process and standards and regulatory expectations. Works to address issues and trends and collaborates cross-functionally to improve operational processes, quality and controls. Responsible for ensuring in-line testing on products and services are planned, developed, executed, and reported on in a thorough and timely manner, with all product deficiencies diagnosed, verified, and resolved. Ensures through its staff that products and services are in compliance and meet policy & procedures.

Essential Functions:

  • Researches and dissect business processes to gain an understanding of business needs and advise data analytics projects.
  • Oversees both tactical and strategic projects throughout various areas of the business to deliver incremental revenue, cost/expense reductions, and operational efficiencies.
  • Leads team in conducting meetings, interviews, reviewing documents, developing and administering surveys, composing reports and project plans.
  • Drives adoption of tools and methods by reinforcing the value proposition
  • Supports the identification and evaluation of the organization-s risk areas to identify process improvement opportunities.
  • Monitors and communicates the results of process improvement projects/initiatives to senior management/leadership.
  • Provides consultative services to our senior executives and business unit managers including financial reviews, business case development, and strategic project identification.
  • Defines the business case for projects that have been proposed and validates the opportunity scope and importance of a project.
  • Builds, mobilizes, and leads cross-departmental project teams to meet the project objectives within the given time frame and within budget.
  • Updates and maintains the status of projects in the project database.

Other Functions:

  • Other duties as assigned.

Supervisory Responsibilities:

Manages subordinate managers and professional staff. Is responsible for the strategic guidance, development and evaluation of employees. Carries out supervisory responsibilities in accordance with Santander-s policies and applicable laws.

Requirements:

  • Education -
    • Bachelor-s Degree: in Business, Finance, or equivalent field.
    • or equivalent work experience
    • Master-s Degree: in Business, Finance, or equivalent field.
  • Experience -
    • 9-12 years Progressive leadership experience, preferably with a combination of project management and business operations.
  • Skills & Abilities -
    • Ability to manage large, complex projects
    • Excellent analytical and complex problem solving skills
    • Demonstrated ability to influence, negotiate and communicate at all levels of organization
    • Strong influencing skills to effectively drive efforts outside of our direct control, including strong communication and partnership skills
    • Ability to see the big picture and work with a team to prioritize requests, ensuring delivery alignment without compromising goals
    • Adept in critical thinking and understanding of business process, technology, systems and tools
    • Previous experience with business applications integration tools (such as Jitterbit)
    • Strong collaboration and communication skills (written/verbal)
    • Ability to interact professionally with a diverse group, executives, managers, and subject matter experts
    • Expert knowledge of project management principles and concepts
    • Strong organizational abilities including planning, program development and task facilitation
    • Ability to plan and manage work under time constraints
    • Flexible, fast learner who thrives in a constantly-changing work environment
    • Demonstrated experience in MS Access, Word, Excel, and SQL
    • Extensive knowledge of CRM and ERP tools
  • Licenses & Certifications -
    • Lean, Agile, Six Sigma, or Business Process Management Certification

Competencies:

  • Collaboration - Relationship Management:
    • Advanced - Leading and Guiding
      • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results
      • Uses informal networks to gain support for ideas and projects
  • Change Orientation - Flexibility:
    • Advanced - Leading and Guiding
      • Anticipates the impact of change and creates an environment where change can be initiated with minimal disruptions and negative impact
      • Helps people to understand how proposed changes will affect them and the organization
  • Change Orientation - Support for Change:
    • Advanced - Leading and Guiding
      • Recognizes potential and multiple impacts of change and acts as a coach to help people understand and prepare for change
      • Takes proactive action to maintain relationships that are impacted by change
  • Problem Solving - Problem Identification:
    • Advanced - Leading and Guiding
      • Reformulates the problem in different ways to evaluate it from different angles
  • Problem Solving - Solution Definition:
    • Advanced - Leading and Guiding
      • Persists in searching out the root causes of major problems rather than being satisfied with partial solutions or -quick fixesâ?
      • Brings new thinking, insights or technology to problem resolution
  • Customer Focus - Issue Ownership:
    • Advanced - Leading and Guiding
      • Takes responsibility for and deals effectively with complex and sensitive customer issues and complaints
      • Anticipates customer needs and proactively makes recommendations
  • Customer Focus - Customer Satisfaction:
    • Advanced - Leading and Guiding
      • Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost
      • Applies customer feedback toward improving and innovating services
  • Risk Management - Continuous Process Improvement:
    • Advanced - Leading and Guiding
      • Designs, develops and drives the adoption of risk management policies, processes, and procedures
      • Applies advanced skills in operational processes and uses it to improve work efficiency and quality
  • Risk Management - Knowledge of Risk Management Policies, Regulations, Processes and Procedures:
    • Advanced - Leading and Guiding
      • Monitors adherence to policies, regulations, processes and procedures within function and actively undertakes corrective action where necessary
      • Understands end to end processes across the organization and how processes are integrated
      • Has a practical knowledge of regulations impacting area supported

Working Conditions:

  • Frequently: Minimal physical effort such as sitting, standing, and walking.
  • Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.
  • Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer-s Rights:

  • This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
  • The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.
Simple. Personal. Fair.
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