Consumer Lending - Operations Trainer - Analyst/Sr. Analyst - Richardson, Texas

  • Competitive
  • Dallas, TX, USA
  • Permanent, Full time
  • Goldman Sachs USA
  • 16 Jan 19

Consumer Lending - Operations Trainer - Analyst/Sr. Analyst - Richardson, Texas

Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital

Digital Finance, a business unit within CCBD, is comprised of the firm's digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 149-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

Are you passionate about training, operations and using digital tools to provide solutions to consumers? We are looking for an innovative professional who will design, deliver and improve training processes for the firm's consumer finance operations.

Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes and improve digital tools. Our team also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three Operations principles of client focus, process innovation and risk management.


  • Conduct seminars, workshops and individual training sessions, both live and virtual
  • Handle scheduling and preparation of educational material for courses
  • Support and mentor new employees
  • Keep attendance and other records
  • Conduct evaluations to identify areas of improvement
  • Monitor employee training performance
Basic Qualifications
  • Comfortable in front of groups
  • Creative
  • Attention to detail
  • Inquisitive
  • Ability to take constructive feedback
  • Coachable
  • Results and delivery oriented, as indicated by progressively larger training responsibilities
  • Excellent at collaboration and communication
Preferred Qualifications
  • Financial services experience
  • Experience providing training for both deposits and lending operations staff

ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.