Consumer Lending- Governance & Controls- Change Manager- Associate - Draper/Richardson

  • Competitive
  • Dallas, TX, USA
  • Permanent, Full time
  • Goldman Sachs USA
  • 19 Feb 19

Consumer Lending- Governance & Controls- Change Manager- Associate - Draper/Richardson

MORE ABOUT THIS JOB Consumer and Commercial Banking (CCBD)
Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.

Digital Finance Description
Digital Finance, a business unit within CCBD, is comprised of the firm's digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 149-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

Are you passionate about operations, leadership and using digital tools to provide solutions to consumers? We're looking for a professional to join our operations team who wants to use their skills and ideas to create and then lead new processes and teams.

Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes and improve digital tools. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three operations principles of client focus, process innovation, and risk management.


  • Apply a structured methodology to facilitate change management initiatives
  • Assess the impact of change management initiatives as it relates to the rest of the business
  • Provide ideas and recommendations regarding the evolution of current change management practices
  • Ensure all materials have proper version control and are maintained appropriately. Review and research the cause of any outstanding issues related to assigned areas and work with necessary individuals to correct these issues
  • Ensure that the training and support teams receive appropriate documentation for any new changes
  • Lead a Change Advisory Board
  • Participate in Agile squads to ensure operations requirements are carried through in tech releases
  • Inform the broader operations teams of changes or additions to initial requirements in tech releases
  • Prepare operations specialists and managers to implement changes
  • Create change impact assessments for large scale changes
  • Work with communications team to provide comprehensive rollout plans for changes
  • Prepare management team agendas to ensure managers have the necessary information to communicate changes to their teams
  • Partner with Business Risk Office, Compliance and Legal teams to ensure all changes meet risk and regulatory requirements

Basic Qualifications
  • 5+ years of experience in Corporate Communications, Risk Management or Change Management
  • High school diploma or equivalent

Preferred Qualifications
  • Consumer lending experience strongly preferred
  • Bachelor's degree or equivalent military experience
  • Proficiency in SharePoint and collaborative tools

ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.