Consumer Lending- Customer Service Operations Manager- Associate - Richardson

  • Competitive
  • Dallas, TX, USA
  • Permanent, Full time
  • Goldman Sachs USA
  • 22 Feb 19

Consumer Lending- Customer Service Operations Manager- Associate - Richardson

MORE ABOUT THIS JOB Consumer and Commercial Banking (CCBD)
Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.
Digital Finance Description
Digital Finance, a business unit within CCBD, is comprised of the firm's digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 149-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.

RESPONSIBILITIES AND QUALIFICATIONS YOUR IMPACT
Are you passionate about operations, leadership and using digital tools to provide solutions to consumers? We're looking for a professional to join our operations team who wants to use their skills and ideas to create and then lead new processes and teams.

Our team of critical thinkers partners with groups in all areas of the firm to lead teams, manage processes and improve digital tools. Our business also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, team members play a vital role in upholding the three operations principles of client focus, process innovation and risk management.

HOW YOU WILL FULFILL YOUR POTENTIAL

  • Learn and master the day-to-day responsibilities of the loan servicing team
  • Lead, manage and supervise the day-to-day operations of a team of up to 5 front line managers and up to 75 service specialists
  • Serve as a SME and teacher for sound loan servicing practices
  • Monitor the performance of a customer service team
  • Maintain customer quality, measured through call recordings and account auditing
Basic Qualifications
  • 8-10 plus years of sales, service or collections experience
  • Bachelor's degree or equivalent military experience
  • Strong understanding of customer service experience
  • Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
Preferred Qualifications
  • Bachelor's degree or equivalent military experience
  • Customer service management experience
  • Experience in a consumer lending environment


ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.