The Director Product Management for our tax solution set is responsible for setting and executing the overall strategic plan from innovation to product. The Director and their team will deliver those outcomes by setting a compelling vision and strategy and influencing the cross-functional teams to contribute effectively towards the execution of that strategy. While each of the other functions in the business is individually accountable for delivering respective outcomes towards the overall success, this role will be ultimately accountable for delivering the business and customer outcomes for our tax solution set.
Essential Duties and responsibilities:
Leads the delivery of all customer and shareholder outcomes, near-term and long-term, for tax solution set, including revenues, sales, retention and net promoter score.
Leads the definition and delivery of a strategically aligned, compelling customer experience. Works cross-functionally to ensure alignment and delivery of requirements.
Leads the development and alignment to a multi-year roadmaps for the entire solution set, including addition of new solutions as well as harvesting and rationalizing the portfolio.
Leads the development of business cases to help prioritize investments in product-related initiative.
Leads the identification and delivery of new product innovation concepts to maintain a healthy solution pipeline.
Leads build/buy/partner assessments and make recommendations.
Spends time in field with customers and prospects to understand current and future needs.
Gathers and communicates market, competitor and customer insights, including via direct observation.
Leads competitive responses, when appropriate.
Lead strategic business relationships with strategic business partners.
Establishes themselves as the company’s spokesperson for the xxx solution set to the customers, influencers, associations, industry groups, and the market overall.
Partners with communications teams to strengthen market presence via news stories, product reviews, press releases, etc.
Leads the development of and gains alignment to pricing models for new solutions, including for all product variations and bundles.
Ensures alignment of all functions in the business on key product/portfolio priorities.
Leads PLMs to define target audiences for marketing messages, and associated value propositions for each audience group.
Ensures alignment across the organization to ensure product, operational, customer and sales readiness prior to any release or change.
Ensures outputs of cross-functional teams meet the product/portfolio needs, including development, marketing, sales, implementation, training, support, etc.
Deeply understands, challenges, and is prepared to defend the tracked and reported performance for tax solution set.
Coaches and supports professional development of direct report team.
Leads management of budget in collaboration with Finance and solve issues to deliver commitments for the tax solution set.
Performs other duties as assigned by supervisor.
Bachelor’s degree from an accredited university, or equivalent experience
Graduate degree in a business-related field preferred, especially MBA
Minimum 8 years in product management for software products
Experience leading product management of a complex product portfolio in B2B enterprise software products
Experience managing a 5+ member product management team
Preferred experience with working with tax professionals
Other Knowledge, Skills, Abilities or Certifications:
Commercial orientation and proven track record
Business and financial acumen
Effective communication – verbal and written
Influencing and collaboration
Planning and prioritization
Analyzing and synthesizing information
Track record of launching innovative solution through deep customer empathy
Commitment to continuous improvement and challenging status quo
Ability to effectively pivot between strategic and tactical activities
Deliver results in times of opportunities and adversities
Nimble, quick to respond and adjust
Focus on customer satisfaction and continuous improvement
Disciplined leader who holds themselves and others accountable
Ability to interact, communicate with and influence c-level executives
Travel requirements - Up to 30%
Normal office environment. May be a remote home-based positionPosted 13 Days AgoFull timeR0012564
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
For more information about our solutions and organization, visit , follow us on , , and .
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.Director Technology Product Management - Tax