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Thomson Reuters ONESOURCE Corporates segment is seeking a dynamic and motivated client-centric individual for our open Premium Product Support Representative for our Direct Tax client segment! You will be amongst some of the most innovative technologist and product managers serving as a customer support enabling our clients who use our digital solutions to solve complex issues. We have an excellent onboarding, training and culture waiting for you along with excellent total rewards program with competitive compensation, benefits and work-life balance! This position can be remotely based in your home office or one of our main U.S. hub locations: Ann Arbor, Dallas, Minn, New Jersey, New York or Los Angeles area.
This role provides second level support within a call or contact center on either selected products/customers or broad scope of products for technical issues related to software, online or electronic products, and may act in a supervisory capacity. You will be the point of contact for escalated and more complex issues on product functionality. Intermittent customer contact, interacting directly with customers if it facilitates a more immediate resolution of a client issue. Serve as a subject matter expert for products and/or processes. You'll provide overall work direction to junior level roles. May provide coaching on career and job development to junior staff. Conducting quality monitoring and follow up of customer calls.
IN THIS ROLE YOU WILL:
CPA license preferred, not required - expired or active.
Direct Tax ONESOURCE software, CorpTax or other related softwares required
Subject matter expert in area of direct tax provision
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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