Technical Trainer Technical Trainer …

Technical Trainer Technical Trainer- Implementations Remote, U.S./en-US/Q2/job/Remote-US/Technical-Trainer_REQ-3142/apply

Q2 is seeking a Technical Trainer - Implementations who will Responsible for implementing Q2s Digital Sales Platform Solution in alignment with the business requirements of our customers.

As a market leader in digital sales, the Q2 Gro team is responsible for the ongoing innovation and expansion of the Q2 Gro Checkout product. Q2 Gros intuitive digital sales platform provides an optimized user experience for tasks such as account opening and loan underwriting. Our mobile-first, streamlined account opening capabilities are proven to reduce abandonment and shorten the application process to under four minutes, helping our Financial Institutions clients to expand their reach through acquisition growth across digital channels.

The Technical Trainer will be a subject matter expert on a highly customizable product that runs on multiple platforms. You will be training customers on aspects of the product that can be configured/engineered differently for each customer and working closely with Product Management and Development teams to keep apprised of additions and changes to the broad set of options. The successful candidate must be technically savvy, exceptionally detail-oriented, and an energetic self-starter who can work independently and in a group setting.

RESPONSIBILITIES:

• ·Partner with clients and internal teams to understand business requirements
• Train clients on business and technical configuration options
• Work with Account Management to ensure on-time delivery of training sessions and materials per the established program timeline
• Establish and follow quality assurance check points within your team to ensure quality and timely delivery
• Take ownership of your teams business results by developing and leading training materials and execution plans
• Monitor and impact key metrics and efficiencies
• Problem-solve routine to complex issues
• Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
• Provide Level 2 and 3 support to other team members
• Create and implement tools that increase quality, security and productivity
• Track status and provide updates in relation to overall implementation training program
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Work closely with Product Management, Development and other teams to ensure client satisfaction and feedback are incorporated in go-forward planning

EXPERIENCE AND KNOWLEDGE:

• Bachelors Degree in Computer Science or equivalent experience
• Fintech or other financial services industry experience
• Requires 2+ years of related work experience using HTML5, CSS, Javascript. Software development experience in Java a strong plus.
• Operation System, Hardware configuration and Network troubleshooting skills required with packet analysis valued
• Configuration and deployment experience with Web Services
• Data migration experience a plus
• VMware experience valuable
• Experience with Python or other scripting languages
• Familiarity with iOS and Android mobile platforms
• Strong troubleshooting, diagnostic and analytical skills for problem solving
• Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
• A relentlessly positive disposition
• Excellent people and teamwork skills
• Ability to train individuals 1-on-1 and in a classroom environment
• The ability to remain calm, diplomatic, and cooperative under stressful conditions
• Strong oral and written communication skills

Posted TodayFull timeREQ-3142

Q2 is a financial experience company headquartered in Austin, Texas. Driven by a mission to build stronger communities by strengthening the financial institutions that serve them, we empower banks, credit unions, and other financial services providers to be an ever-present companion on an account holders financial journey. Combining the leading features, integrations, and operations capabilities in the market with data-driven insights, open technology, and a unique problem-solving process to drive emotions and outcomes, Q2 helps our customers unlock new opportunities, grow faster, and improve efficiencies.

Mission:

To build stronger communities by strengthening their financial institutions. We do it with our purpose-driven culture, and by helping banks and credit unions stand apart in their communities. Were a growing team of high-performing self-starters who are passionate about creativity and exploration in every challenge.

Vision:

To ensure that our nations financial institutions are equipped to provide for their communities financial needs, today and tomorrow.

Values:

To empower financial institutions to be the ever-present companion on their account holders financial journey. We do this by using data-driven insights, open technology, and unique problem-solving approaches to help FIs deliver exceptional experiences for their account holders.