Senior Service Reports Analyst Senior Service Reports Analyst …

Capgemini
in Austin, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Capgemini
in Austin, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Senior Service Reports Analyst
Senior Service Reporting Analyst - Austin, TX

 About Capgemini: 

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

About Infrastructure Services : 

The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering, and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support.  Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers. 

Visit us at People matter, results count. 


 
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. 


This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. 

Click the following link for more information on your rights as an Applicant -

Job Title: Service Reporting and Performance
Location: Austin, TX ( our offices are North Austin)
Travel:
NA
Job Description:
Understands and is able to interpret reporting requirements in the context of the available technical solutions;
Understands complex business requirements and is able to articulate an appropriate technical solution;
Contributes towards the production high-level and detailed design documents;
Can Independently lead or assist in the creation of all new reporting capability;
Can Independently lead or assist in all necessary solution configuration required as a result of new account or service transition;
Provides L2 and L3 support for reporting solutions;
Capable of evaluating multiple options and recommending a suitable solution based the requirements in question;
Experience in development and design of an enterprise reporting, primarily Digital Fuel and Crystal Reports technology;
Strong understanding of solution components and their capabilities (infrastructure, networks, databases, web technologies);
ITIL v3 certified;
Excellent communication skills (verbal and written);
Able to work independently and demonstrate initiative through pro-active behavior;
Basic understanding of financial reporting for IT services.
Participates in and/or leads diagnosis and fixing of problems within area of expertise
Identifies and fixes the root cause rather than just symptoms
Competent in use of processes & systems for client and Capgemini benefit.
Understands detailed purpose and operation of day-to-day processes & systems functions.
Recognizes potential application of associated processes & systems
Competent in use of technology for client and Capgemini benefit within own technology area.
Understands low level (nuts & bolts) technical details (e.g. operating system, job control, scheduling, file structures, code structures, transaction structures).
Is able to apply this knowledge to support the most common (day-to-day) client technical requirements.
Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions.
Works with peer team to develop and promote solution.
Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved.
Displays the ability to provide effective project office type assistance to transition managers
Possesses excellent analytical skills and can apply sound levels of logic to tasks undertaken
Possesses excellent presentation skills

What You Bring:
Knowledge of SQL Database and experience with SQL queries
Knowledge of ServiceNow reporting and Performance Analytics

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini. What we offer: Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.
Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini and in our partnerships.
Capgemini is committed to building a workforce of employees with diverse backgrounds and work experiences. We strongly encourage women, veterans and active military service personnel to apply.
*LI-CV1

Knowledge of ServiceNow reporting and Performance Analytics

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

 
Primary Location: US-TX-Austin
Work Locations:
Job: Business Analyst
Organization: Capgemini
Schedule: Full-time
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