Intern Intern …

Q2 Software, Inc
in Austin, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Q2 Software, Inc
in Austin, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Intern
UX Researcher Intern Austin, TX/en-US/Q2/job/Austin-TX/Summer-Intern---Product-Research-Team_REQ-3430-1/apply

Q2 is seeking a UX Researcher Intern to work in our Product Management and Design team. Youll will work closely with our current Product Research team in the management of short duration projects for our product teams and financial institutions, and duties will include all phases of research: gathering research questions from stakeholders, planning testing and analysis, and finally reporting on study findings.

The Q2 Summer Internship Program is 12 weeks long and all positions are paid hourly with an average work week of 40 hours. In addition to your daily work, you will be given the opportunity for weekly classroom trainings with senior Leadership, off-site activities with other Q2 interns, and the opportunity to present a project to the ty to present to the Executive Leadership team at the end of the program.

RESPONSIBILITIES:

  • Contribute to initiatives for improving existing research processes
  • Plan, write, and implement surveys, usability test scripts, interview questions, card sorts, tree tests, and other research techniques and deliverables
  • Occasionally contribute to UX documentation including conceptual models, user flow diagrams, wireframes, page schematics, mockups and prototypes as well as patterns for these deliverables
  • Engage potential test participants, internally and externally, and coordinate all scheduling efforts with participants and internal teams
  • Work inside a well-equipped usability lab with multiple PTZ cameras, microphones, and mobile usability testing equipment

A Q2 UX research experience will look like...

  • Having a highly structured 60-day onboarding and training plan
  • Performing the same kinds of work that our researchers do every day
  • Attending weekly 1:1s with a UX Research Manager and stand-ups with the Research team
  • Attending weekly or bi-weekly progress meetings

EXPERIENCE AND KNOWLEDGE:

  • Pursuing a degree/certificate, or has had significant coursework, in Human-Computer Interaction, Human Factors, Human Systems Engineering, Psychology, Anthropology, Sociology, Informatics, or similar fields
  • Ability to present to internal and external audiences on topics related to user research, concepts in applied science, and user experience
  • A mind for ethical research behavior ranging from treatment of participants during testing to handling sensitive employee data and compensating participants
  • Experience with statistical software (R, Stata, SPSS, Matlab, etc.) and qualitative data analysis software (MaxQDA, Atlas.ti, NVivo, etc.) a plus, but not required
  • Proficiency in the Microsoft Office Suite, including Word, PowerPoint, and Excel
  • Ability to operate independently and proactively with minimal up-front instruction and to take ownership of work; driven, diligent, and self-motivated
Posted YesterdayFull timeREQ-3430

Q2 is a financial experience company headquartered in Austin, Texas. Driven by a mission to build stronger communities by strengthening the financial institutions that serve them, we empower banks, credit unions, and other financial services providers to be an ever-present companion on an account holders financial journey. Combining the leading features, integrations, and operations capabilities in the market with data-driven insights, open technology, and a unique problem-solving process to drive emotions and outcomes, Q2 helps our customers unlock new opportunities, grow faster, and improve efficiencies.

Mission:

To build stronger communities by strengthening their financial institutions. We do it with our purpose-driven culture, and by helping banks and credit unions stand apart in their communities. Were a growing team of high-performing self-starters who are passionate about creativity and exploration in every challenge.

Vision:

To ensure that our nations financial institutions are equipped to provide for their communities financial needs, today and tomorrow.

Values:

To empower financial institutions to be the ever-present companion on their account holders financial journey. We do this by using data-driven insights, open technology, and unique problem-solving approaches to help FIs deliver exceptional experiences for their account holders.

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