Client Manager Client Manager …

Experian Information Solutions Incorporated
in Austin, TX, United States
Permanent, Full time
Be the first to apply
Experian Information Solutions Incorporated
in Austin, TX, United States
Permanent, Full time
Be the first to apply
Client Manager
🌎 English English (United Kingdom) Espaol Portugus (Brasil) () This job posting isn't available in all website languages ☰ Client Engagement Manager 📅 Sep 30, 2019 Post Date 📅 197046 Requisition # Apply for Job Share this Job Justin Hastings - Chief Human Resources Officer, North America at Experian Justin Hastings talks about our culture of innovation and inclusion. Visit to search for your next opportunity. The Client Engagement Manager role requires the talents of an experienced account manager, client services professional, as well as a project manager. The  Client Engagement Manager s role is to manage and advise clients through responding to data incidents calmly and reasonably to help clients make good decisions, as well as to support existing clients in developing their Incident Response Plan. The  Client Engagement Manager  will be responsible for responding to data breach events, coordinating breach response operations with the other participating operational teams, and advising clients on breach response best practices. The  Client Engagement Manager  will have quarterly and yearly goals that recognize the need to provide a high level of service with a high level of activity.


Client Engagement Manager's  are responsible for managing client breaches from start to finish. They are also responsible for understanding and implementing breach response best practices and advising clients on these practices as they develop their incident response plan. 
First point of contact for existing customers experiencing a data breach
Manage detailed projects from start to finish while providing an excellent client experience
Prepare and present complex products and pricing with quick turn-around times, and clearly communicate options to clients and help them determine the best solution for their needs
Ensure all client materials are delivered on time and error free
Respond reasonably to urgent customer events and deadlines with a level head
Establish a high level of organization to keep all parties focused and coordinated
Document and collaborate on best practices to respond to client needs and implementing breach responses
Daily collaboration with sales, business operations, customer support and other internal departments during implementation of breach response
Travel onsite to meet Reserved Response clients
Train operational team members on client incident response plans
Update and maintain client and breach opportunity record information
Submit opportunity provisioning records
Maintain and update client-facing frequently asked questions in team database
Create operational plans and reports for clients and internal team members POSITION REQUIREMENTS:

Ability and experience operating confidently and calmly in an emergency response environment with flexibility and strong execution
Exhibit a professional demeanor, business maturity, and confidence to present to top ranked attorneys and C-level executives
Experience managing projects that have a large operational scope
Ability to work collaboratively with different internal stakeholders to deliver on client needs
Strong oral and written communication skills as well as presentation skills
Exhibit keen attention to detail and accuracy
Ability to work outside of the confines of traditional work day and work week is required
Must be proficient with MS Office, MS Excel, MS Outlook

Bachelors degree from accredited college
3-5+ years experience in client account management and servicing large corporate accounts
Industry knowledge in the legal, privacy, healthcare, and/or financial services fields a plus
Ability to travel 15% of time 

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Post Date: Oct 11, 2019

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