A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50 year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.
Visit us at . People matter, results count.C apgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
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The Client Engagement Manager holds primary Delivery relationship with the Client and closely collaborates with the Service Delivery Managers in Delivery Centres and organizes the internal and external Client Engagement governance.
The Client Engagement Manager is responsible to the Engagement Executive for:
· meeting all service level agreements (SLAs),
· key performance indicators (KPIs),
· delivery budgets (P&L),
· service, quality and productivity improvements,
· driving standardization and consistent delivery across Centers.
The Client Engagement Manager is also the guardian of the clients information assets accessed, processed and potentially stored in the course of service provision; as such he/she is supported by the Information Security Manager.
General Responsibilities / Accountabilities: P and L as well as service execution responsibility
Qualifications: 10 years of health care insurance preferably LTC and 5 years of claim payment management
Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.