Payment Processing Account Manager Payment Processing Account Manager …

Infinity Consulting Solutions
in Memphis, TN, United States
Permanent, Full time
Be the first to apply
60000
Infinity Consulting Solutions
in Memphis, TN, United States
Permanent, Full time
Be the first to apply
60000
Posted by:
Alex Overton • Recruiter
Posted by:
Alex Overton
Recruiter
Main Job Tasks and Responsibilities: • Manage and monitor assigned client(s), and their suite of platforms (if any), to conduct the following with internal or external client(s): o Serve as a liaison between Account Management, client(s), internal teams (Implementations, Operations, Accounting Sales, Legal, Marketing, etc.) and the core system vendor(s), providing client support, which may be complex and of a technical nature, as needed. o Manage, maintain, and grow complex, multi-faceted external and internal client relationships within your assigned client portfolio with superior service and complex problem-solving skills.

Main Job Tasks and Responsibilities:
• Manage and monitor assigned client(s), and their suite of platforms (if any), to conduct the following with internal or external client(s):
o Serve as a liaison between Account Management, client(s), internal teams (Implementations, Operations, Accounting Sales, Legal, Marketing, etc.) and the core system vendor(s), providing client support, which may be complex and of a technical nature, as needed.
o Manage, maintain, and grow complex, multi-faceted external and internal client relationships within your assigned client portfolio with superior service and complex problem-solving skills.
o Complete day-to-day client and/or system management and resolution related requests (including issues tracking and Root Cause Analysis, when necessary).
o Manage client setup, training, and ongoing administrative access requests related to solutions and services used by assigned clients.
o Complete quarterly, semi-annual, and/or annual business reviews of assigned clients (including agreement review and adherence to related information).
o Understand data transmission via SFTP or API (or industry/system knowledge related to any other real-time/near-real-time messaging methodologies) at an enterprise and/or product level.
o Conduct client coaching/training/learning as needed.

• Additional expectations include the following:
o Management of requests received via telephone, email, and/or ticketing systems.
o Coordination of new payment processing solutions for existing clients who desire more solutions o Assistance with the development and documentation of processes and training materials, as requested
o Completion of ad hoc initiatives, as requested
o Display and use of superior oral and written language skills
o Display and use of superior customer service skills.
o Other responsibilities as reasonably required.

Requirements
• Bachelor's degree or equivalent from a four-year college or university required
• Minimum of five years related work experience
• Knowledge of Payment Processing Industry preferred
• Knowledge of ACH Services, Debit/Credit Card Services, and Card Management preferred
• An understanding of regulatory requirements for financial institutions
• Excellent analytical skills, especially with regards to understanding Account Management and system reporting and analysis

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