Contact Center Sales Representative 2, 3 or 4 - Orlando, FL or Cookeville, TN
Job Description : Job Description
Handles inbound calls from potential and existing customers, selling personal products and services and making referrals to mortgages, investments, trust, merchant services, personal and private bankers and small business banking. Processes sales and answers client questions within set standards. Makes an active attempt to cross sell the full range of bank products and services to meet clients needs. Utilizes effective sales and telephone techniques to build client relationships. Meets or exceeds sales goals. Completes all required documentation to meet client needs. Handles inbound sales calls on consumer deposits, savings, credit cards and credit products. Refers calls to mortgage, trust, investments and other areas as appropriate. Has an in-depth knowledge of product and sales techniques. Meets aggressive sales and quality goals.
Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act. Qualifications
- High school diploma or GED
- Minimum 2 years of client service and/or sales experience
- Previous PC and typing experience
- Solid written and verbal communication skills
- Demonstrated job stability
- Banking and/or call center experience
- Previous success within a performance driven environment
Equal Opportunity Employer: SunTrust supports a diverse workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
To review the EEO Poster, copy and paste the following link into your browser: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf