Service Trainee 2018 - The Client Experience

  • Competitive
  • Smithfield, RI, USA
  • Permanent, Full time
  • Fidelity Investments
  • 17 Feb 18 2018-02-17

Service Trainee 2018 - The Client Experience

Service Trainee

As a self-starter, you have a strong desire to learn and operate in a dynamic, fast-paced, and high-risk environment. In this entry-level position, you will have an opportunity to work in one of the several service divisions of Fidelity Investments.

The Expertise We're Looking For

  • Graduating in December 2017 or by May 2018
  • Bachelor's Degree
  • Strong interest in Financial Services
  • Customer-oriented

The Purpose of Your Role

As a Service Trainee, you will work in Fidelity's Client Experience (CE) Division, supporting Fidelity Institutional. You will work closely with clients and business partners to ensure the seamless delivery of Fidelity's products and services through superior customer service and flawless execution. You will participate in classroom training to assimilate you with Fidelity's core values and functions, as well as, specialized on-the-job training in one of many departments.

The Skills You Bring
  • Your strong written and oral communication skills.
  • You take pride in your work and have a detail-oriented mindset.
  • Your ability to work well on teams and in fast-paced, cross-collaborative environments.
  • You think analytically and deliver solutions to complex challenges.
  • Your eagerness to learn is driven by self-motivation, curiosity, and ability to ask questions.
  • You have intermediate to advanced knowledge of Microsoft Office applications.

The Value You Deliver
  • Supporting divisional business needs, while maintaining a "client first" mentality.
  • Maintaining a daily workload, while gaining industry knowledge and building a professional skill set.
  • Providing exceptional service to all of our clients by processing their requests in an accurate and timely manner.
  • Delivering superior results quickly and efficiently, utilizing effective time management skills.
  • Driving innovation through curiosity and comprehensive understanding of business processes and challenges.
  • Bringing energy and excitement to your role every day.

How Your Work Impacts the Organization

The Client Experience (CE) division drives the service strategy for clients of Fidelity Clearing & Custody Solutions ("FCCS"), which includes banks and broker dealers in the clearing space and registered investment advisors ("RIA"), professional asset managers, strategic acquirers, and retirement advisors and administrators in the custody space. CE provides clients with support of daily activities and overall business strategy in an effort to optimize their experience with Fidelity; in the areas of implementation support, technology services, deployment and client training, analysis and data processing, in addition to client management and service support.Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit

Fidelity Investments is an equal opportunity employer.