Director, Client Protection

  • Competitive
  • Smithfield, RI, USA Smithfield RI US
  • Permanent, Full time
  • Fidelity Investments
  • 19 Mar 18 2018-03-19

Director, Client Protection

The Director, Client Protection engages with Workplace Solutions (WS) and Tax Exempt Market (TEM) Sales, Relationship Management, Contracts, Legal, and Risk teams on client cybersecurity requirements.

The Expertise We're Looking For

  • Demonstrated expertise in cybersecurity risk management
  • Broad understanding of industry best practices, standards, and trends - to include ISO 27001, SOC 1/2/3, NIST CSF
  • Bachelor's degree
  • 10 years experience in either information security, cybersecurity, technology audit, compliance, risk assessment, or risk management
  • Professional technology risk certification (CISSP, CTPRP, CISA, CRISC, CISM)
  • 2 years Information Security requirements contract negotiation experience (with vendors and/or clients)
  • Outstanding written and oral communication and negotiation skills

The Purpose of Your Role
  • Help Reignite Organic Growth for WS. Promote, communicate, and negotiate WS cybersecurity and customer protection controls with clients and prospects.
  • Protect Workplace Solutions. Ensure alignment between client security requirements and Fidelity capabilities and plans

The Skills You Bring
  • Ability to collaboratively work across various organizations and Business Units
  • Advanced understanding of security policies, standards, and controls, to include ISO 27001/2, incident response, cyber security, network security, web application security, access control, physical and environmental security, logging and monitoring, records retention, business continuity and disaster recovery
  • Advanced negotiation and communication skills (written and oral), as client communication is required. Candidate will be expected to provide a redline response to a sample Information Security contract amendment.
  • Advanced proficiency in the following competency areas:
    • Information Security and Risk
    • Cyber Security
    • Negotation & Influence
    • Public Speaking
    • Collaboration & Relationships
    • Research and problem solving
    • Work planning and prioritization
    • Business and IT functional knowledge

The Value You Deliver

A successful Director will have a direct and significant impact on WS's and PI's ability to win and retain prospects and clients.

How Your Work Impacts the Organization

The mission of the WS Customer Protection team is to provide a secure customer experience for WS & TEM participants, and provide cybersecurity and customer protection assurances to over 23,000 WS & TEM plan sponsors. Providing these assurances and effectively articulating our industry-leading information security program and competitive differentiators directly impact the Business's ability to win and retain clients with over $2 trillion assets under administration at Fidelity.Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit

Fidelity Investments is an equal opportunity employer.