Director - Analytics, Measurement & Reporting

  • Competitive
  • Smithfield, RI, USA
  • Permanent, Full time
  • Fidelity Investments
  • 18 Jan 18 2018-01-18

Director - Analytics, Measurement & Reporting

This role will be the lead resource in the development and management of a centralized analytics, measurement & reporting function within the Communications, Public Affairs and Policy Group (CPAPG). The director will partner with key CPAPG stakeholders to identify metrics of value and develop and drive a strategy to effectively measure the impact of the broad communication efforts and actions across diverse populations - Fidelity's more than 40,000 associates, key influencers such as media, policymakers, regulators and legislators.

The Expertise We're Looking For

  • Experience building and leading business intelligence efforts including providing in-depth analysis across multiple, disparate data sources to make connections, identify trends and deliver meaningful insights that illustrate impact and drive actionable recommendations
  • Bachelor's degree with 10 years of relevant experience in analytics and measurement combined with communications and program management capabilities
  • Specific certifications - None required

The Purpose of Your Role

  • Lead the development of a centralized analytics, measurement & reporting service, as well as provide in-depth analyses, value-add reporting, and technical data solutions for various functional areas across the Communications, Public Affairs & Policy Group (CPAPG)
  • Partner and consult with cross-functional teams to define metrics for external media coverage and internal communications effectiveness; consolidate and integrate reporting; develop efficient work processes and tools to meet business needs


The Skills You Bring
  • You know how to manage matrix relationships and lead cross-functional teams with a keen ability to build relationships and influence
  • You're a self-motivated team player with the ability to work independently
  • You possess excellent multi-tasking, problem solving and program management skills
  • You are able to meet aggressive deadlines while maintaining a high degree of accuracy
  • You maintain good business judgment and understand the need to maintain confidentiality of all data
  • You have excellent written and verbal communication skills

The Value You Deliver
  • You collect and analyze internal and external data to uncover hidden patterns, insights, observations, and trends to inform measurement plans and drive actions
  • You synthesize complex data from multiple, disparate sources and present analysis, relevant insights and themes in a simple/clear way
  • You tell an impactful story though use of data, and leverage analytics, technology, and visualization to identify trends as well as areas of opportunity
  • You define measurement approaches/methodologies, mine data using an array of tools (e.g., SAS, Google Analytics) and bring data to life with visualization products such as Tableau
  • You implement new methodologies, innovative solutions and creative approaches to measure effectiveness leveraging your subject matter expertise
  • You take the lead in designing and creating an analytics dashboard for use by senior leaders to access high-level metrics of greatest impact across priority initiatives and proactive efforts
  • You communicate the impact of efforts through production and distribution of quarterly insights and analysis reports for key focus areas, among others to be determined:
    • Media coverage analysis
    • Internal Comms Effectiveness
    • Associate Experience and Engagement
    • Digital experience analytics
  • You consistently and proactively seek opportunities to provide value-added insight; look for continuous improvement, and seek feedback from business partners
  • You exhibit a solid understanding of the business in order to function as a lead analyst and aid in the resolution of current/future issues that impact business partners across CPAPG

How Your Work Impacts the Organization

The Communications, Public Affairs and Policy Group (CPAPG) is a centralized team of communication and policy professionals driving integrated, consistent external and internal cross-company messaging for Fidelity's strategic enterprise and business unit priorities and initiatives across a diverse set of target audiences, including more than 40,000 associates and, key influencers such as media, policymakers, regulators and legislators.Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com

Fidelity Investments is an equal opportunity emplo yer.