Lead Service Desk/Onsite Support Analyst Lead Service Desk/Onsite Support Analyst …

BNY Mellon
in Pittsburgh, PA, United States
Permanent, Full time
Be the first to apply
Competitive
BNY Mellon
in Pittsburgh, PA, United States
Permanent, Full time
Be the first to apply
Competitive
Lead Service Desk/Onsite Support Analyst
Implements small to medium-sized projects to meet business needs and requirements. Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution, and communicates directly to business on project status and problem resolution. Implements small to medium-sized projects and provides guidance, assistance, coordination and follow-up on problems and ensures resolution. Provides support to a specific group of customers on applications, infrastructure and technology related activities for small to medium-sized projects. Works with application developers and operations to support production applications and customer-specific operations. Trains customers on new products, applications, and platforms. Qualifications Qualifications: Bachelor's degree in a related discipline or equivalent work experience required. 4-6 years of experience in technical and customer-support required, experience in the securities or financial services industry is a plus. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-Pennsylvania-Pittsburgh Internal Jobcode: 45102 Job: Asset Management Organization: Mellon With TOH ADJ-HR13428 Requisition Number: 2107004
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