Analyst, Client Service Analyst, Client Service …

BNY Mellon
in Pittsburgh, PA, United States
Permanent, Full time
Be the first to apply
Competitive
BNY Mellon
in Pittsburgh, PA, United States
Permanent, Full time
Be the first to apply
Competitive
Analyst, Client Service
Client Service - IC1 Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon. Supports clients in addressing operational and technical questions or issues and ensuring requests are executed. Applies problem solving skills based on precedence and experience. Uses communication skills to deliver high quality service to a specialized client base. Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a general understanding of broader BNY Mellon services and offerings. Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed. Tracks information related to general client issues and needs to support business development efforts. Participates in internal activities and initiatives designed to improve the client experience. No direct reports. Supports a selected number of client accounts of limited complexity. This position will be responsible for assisting Relationship/Office Managers in meeting the servicing requirements of their clients and clients assigned to a Relationship Manager. He/she will be expected to handle customer inquiries, exercise initiative in researching, analyzing and resolving complex problems, coordinating KYC/AML processes and procedures for client portfolio and exercising judgement regarding proper handling of customer requests in the Relationship Manager's absence. He/she must ensure a high level of customer satisfaction while adhering to Financial Services policies, procedures, auditing, and regulatory requirements. Retail Banking experience preferred Qualifications Bachelors degree or the equivalent combination of education and experience is required. 0-3 years of total work experience preferred. Experience in an operational area and/or client services preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-Pennsylvania-Pittsburgh Internal Jobcode: 70106 Job: Wealth Management Organization: WM Private Banking-HR14968 Requisition Number: 2113253
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