Senior Client Service Associate Senior Client Service Associate …

State Street Corporation
in Berwyn, PA, United States
Permanent, Full time
Be the first to apply
State Street Corporation
in Berwyn, PA, United States
Permanent, Full time
Be the first to apply
State Street Corporation
Senior Client Service Associate
High visibility client-facing role managing business queries and supporting a variety of client business management responsibilities. The role requires proficiency on Enterprise platforms to function as a cross-client subject matter expert with extensive interaction across all internal support functions to enhance the State Street client experience.

• Manage client inquiries and escalations via extensive daily interaction with client counterparts in maintaining service levels
• Assist with the change management administration and communication with clients.
• Manage linkages between change management, for both BAU and program work, as part of broader end-to-end onboarding / implementation efforts.
• Ensure the timely & accurate completion of development and operational change requests.
• Influence opportunities to increase quality, productivity and control related to the service delivery model in IMS.
• Champion inquiries from / issues raised by various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
• Influence others in preparing various statuses, activity and performance reports for senior management.
• Collaborate with STT's middle and back office operations and provide input on plans to enhance operations.
• Work closely with middle and back office business colleagues to create opportunities resulting from change requirements are leveragable across multiple clients.•
• Bi-weekly management of client facing issues, I.e issues logs, including Operational Control Framework issues, reporting outages and reputation or risk impacting workstream items. Internal meetings are held to review updates and statuses with CoE.
• Demonstrate proficiency as a My.StateStreet Product Champion and expanding expertise with Enterprise 2.0 and other platforms.

• Persuade or influence internal groups, as necessary to achieve desired results.
• Anticipate critical risks and exposures and facilitate mitigation.
• Ultimately responsible for the success of implementation problem resolution.

• Persuade and influence colleagues at all levels.
• Tactically use a broad array of communication vehicles to lead, direct, and facilitate client change requests.

• Oversee and recommend best practices, and educate others on their implications.•
• Operate with minimal supervision in a complex environment
• Company-wide impact/ influence
• Influence strategic direction/vision across business units or groups

• 3-5 years of financial services experience, in operational, technology, product management, or project capacity
• Strong collaboration and influencing skills
• Strong written and communication skills and ability to present to clients and senior STT management.
• Strong sense of ownership and sense of urgency
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.