Associate - Field Operations and Supervision

  • Competitive
  • White Plains, NY, USA
  • Permanent, Full time
  • New York Life Insurance Company
  • 20 Nov 17 2017-11-20

Associate - Field Operations and Supervision

New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.

New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of $1.954 billion. Total assets under management at year end 2016, with affiliates, totaled $538 billion. As of year-end 2016, New York Life's surplus was $23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard & Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).

Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.

General Profile :
This position's main responsibilities are to actively monitor agent and field management email in accordance with current company policy and systems. The position will also participate in ad hoc investigations, primarily also from an email monitoring perspective. Additionally, candidate will:
• Monitor email for one Zone on a rotating basis with other reviewers. This process includes the day-to-day review of email, generating feedback to users, and discussion and analysis of trends and possible solutions with the rest of the review team. This position will also be responsible for updating the monitoring team's Notes database to reflect changes to ASC and MP positions to ensure that appropriate parties are copied on feedback.
• Execute ad hoc email queries as part of Agency Standards or Zone investigations and Enhanced Supervision processes.
• Assist in the review and analysis of Category 3 agent candidates. This includes writing up summaries of candidates, administering the contracts in an Access database, and discussing requirements with his/her immediate supervisor, Zone Chief Operating Officers (COOs), and/or COO assistants.
• Support and participate in miscellaneous primarily project-driven efforts, including the annual council officer review, ad hoc investigations, and support of other supervisory functions.
• Candidate will also have opportunities to expand his/her scope of responsibilities on an ad hoc basis and/or as the division's needs require.

Functional Knowledge:
• Series 7 registration; Series 24, if not currently held, required within 6 months.
• Familiarity with Company products and sales practice requirements/expectations a strong plus.
• Excellent interpersonal and organizational skills; detail oriented.
• Strong technical skills (MS Word, Access, Excel, PowerPoint).
• Experience in compliance/supervisory areas a strong plus.
• Competence with Microsoft Access and Word.
• Minimum of 3 years business experience.


                  EOE M/F/D/V

                  If you have difficulty using or interacting with any portions of this Web site due to incompatibility with an Assistive Technology, if you need the information in an alternative format, or if you have suggestions on how we can make this site more accessible, please contact us at: (212) 576-5811.

                  * Based on revenue as reported by "Fortune 500, ranked within Industries, Insurance: Life, Health (Mutual)," Fortune Magazine, June 17, 2016. See for methodology.
                  ** Total surplus, which includes the Asset Valuation Reserve, is one of the key indicators of the company's long-term financial strength and stability and is presented on a consolidated basis of the company.

                  1. Operating earnings is the key measure use by management to track Company's profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles in the US (GAAP), with certain adjustments Company believes to be appropriate as a measurement approach (non GAAP), primarily the removal of gains or losses on investments and related adjustments.

                  2. Assets under management represent Consolidated Domestic and International insurance Company Statutory assets (cash and invested assets and separate account assets) and third party assets principally managed by New York Life Investment management Holdings LLC, a wholly owned subsidiary of New York Life Insurance Company.